What are the responsibilities and job description for the Customer Service Representative position at Simmons Industries?
Do you enjoy working with people and creating positive customer experiences? Are you someone who communicates clearly, stays organized, and takes pride in helping others? If so, we have a great opportunity for you.
We’re looking for a Customer Service Representative to join our team in Westminster, California. In this role, you’ll be the friendly, reliable point of contact for customers. Helping them understand their services, answering questions, and ensuring they have a smooth, stress-free experience.
What You’ll Do as a Customer Service Representative:
- Serve as the primary point of contact for customers, delivering professional and friendly support
- Assist with questions related to services, billing, and basic troubleshooting
- Guide customers through product features and service options in a clear, easy-to-understand way
- Work with internal teams to resolve more complex concerns when needed
- Keep accurate records of customer interactions in the CRM system
- Identify ways to improve the customer experience and contribute to team success
What We’re Looking For in a Customer Service Representative:
- A high school diploma or equivalent is a plus, but not required
- Previous customer service or support experience preferred
- Strong communication and interpersonal skills
- A positive attitude with a customer-first mindset
- Ability to stay organized and multitask in a fast-paced environment
- Basic comfort with computers, CRM systems, and office tools
If you’re looking for a role where you can build strong communication skills, grow professionally, and be part of a supportive team, this is your chance.
Start building your career in a role that values people and connection. Apply today.
Pay: $50,000.00 - $55,000.00 per month
Benefits:
- On-the-job training
- Professional development assistance
- Referral program
Work Location: In person
Salary : $50,000 - $55,000