Regional Operations Director

Position Title: Regional Operations Director

Reports to: CEO

Salary: Annual base salary of $125-175k (depending on experience) plus 10% annual bonus potential

Relocation Available: Must live in Albany, NY area; territory includes upstate NY and FL

Direct Reports: Practice Manager, District Manager, Regional Support Roles

Job Classification: Full time- Exempt, Monday- Friday. Weekend and evening work is required occasionally.

Travel: Frequent travel to regions of support and to the support center

Position Overview

The Regional Operations Director is an integral member of the operations team, working closely with the Vice President of Operations to meet the needs of the assigned practice teams. This role directs and oversees business operations within their territory, including practice operations support to all functional areas, business planning activities, and management of expenses. Regional Director of Operations will lead an assigned territory of 10 full time teams comprised of multiple distinct entities.

Authentic Leader: People Minded

· Is accountable for leadership development, succession planning and employee and provider engagement programs for their region.

· Leads a team development strategy that focuses on engaging, inspiring, and developing regional talent at all levels and roles.

· Builds strong relationships with providers while supporting them and ensuring their success.

· Practices empathy and adapts leadership style to meet the needs of individual team members and a changing environment.

Action Oriented: Process Improvement

· Ensures excellent patient experience, patient satisfaction, and patient retention.

· Creates plans that align team, communications needed to effectively implement processes and procedures within their assigned region.

· Collaborates and supports new process improvement with the support and guidance of executive and program leadership.

· Ensures flawless execution of established operational standards and compliance with state, federal and regulatory requirements.

Results Focused: Practice Performance

· Monitors KPIs for practice growth of the orthodontic & pediatric specialty offices.

· Meets budgeted performance and revenue goals of the offices within their assigned region.

· Improves and maintains case acceptance.

· Designs and executes performance-based action plan initiatives.

· Mitigates risk and effectively manages expenses.

Core Competencies and Behaviors of the Regional Operations Director:

· Upholds growth mindset

· Ability to garner and retain credibility

· Effective relationship building skills

· Ability to empower others to act through inspiration

· Exhibits integrity and authenticity

· Sound decision making capacity within assigned scope of authority

· Operational agility and resilience in a dynamic environment

· Practices humility

· Operates with a sense of urgency