Senior Technical Lead - CRM

Job Title: Dynamics CRM Senior Technical Lead

8 Years of Experience

This is a W2 Position Only. Please apply only if you have a US Work Authorization and are willing to be on a W2

Job Summary

We are seeking a highly experienced Dynamics CRM Senior Technical Lead to lead the design, development, and delivery of scalable Microsoft Dynamics 365 Customer Engagement (D365 CE) solutions. The role focuses on leveraging out-of-the-box (OOB), configuration, and customization capabilities to meet business needs while ensuring technical excellence and best practices.

This position plays a critical leadership role in driving architecture decisions, managing technical teams, and delivering high-quality CRM solutions aligned with organizational goals.

Key Responsibilities

Technical Leadership & Delivery

• Lead and manage technical teams in the design, development, and implementation of CRM / D365 CE solutions.
• Oversee end-to-end solution delivery, ensuring quality, scalability, and performance.
• Define, enforce, and evolve best practices for OOB configurations, customization, and solution design.

Solution Design & Architecture

• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Provide expertise in D365 CE architecture, data models, security models, and integrations.
• Drive solution design discussions and ensure alignment with enterprise architecture standards.

Configuration & Customization

• Lead implementation of CRM OOTB features, workflows, business rules, plugins, and integrations.
• Ensure optimal use of standard capabilities while minimizing unnecessary customization.

System Support & Optimization

• Conduct system analysis, troubleshooting, and debugging to ensure optimal performance.
• Identify improvement opportunities and implement enhancements and optimizations.

Team Development and Improvement

• Mentor and guide junior developers and consultants.
• Conduct code reviews, enforce development standards, and promote continuous learning.
• Stay current with latest Dynamics 365 updates, features, and industry trends.
• Recommend and implement innovative solutions and improvements.

Technical Skills

• Strong proficiency in crm / d365 ce outofthebox functionalities, configurations, and customizations.
• Extensive experience in leading technical teams and managing crm / d365 ce implementation projects.
• In-depth knowledge of crm / d365 ce architecture, data models, and integration capabilities.
• Excellent problem-solving skills and ability to analyze complex crm / d365 ce issues.
• Strong communication skills to effectively collaborate with cross functional teams and stakeholders.
• Ability to prioritize tasks, meet deadlines, and deliver high-quality crm / d365 ce solutions

Preferred Certifications

• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
• Microsoft Certified: Dynamics 365 Developer Associate
• Other relevant Microsoft Dynamics certifications

Experience

• 8 years of experience in Microsoft Dynamics CRM / D365 CE
• 3 years in a technical leadership or lead role
• Proven track record in end-to-end CRM implementations