What are the responsibilities and job description for the Store Manager position at Silvia Tcherassi?
Store Manager
Company: Silvia Tcherassi
Location: Coral Gables, FL
Employment Type: Full-Time
Compensation: $90,000-$100,000/year Commission
About the Opportunity
We are seeking an experienced Store Manager to lead a luxury retail boutique in Coral Gables, FL, drive sales performance, and deliver an exceptional client experience. This role will oversee day-to-day store operations, lead and develop the sales team, cultivate strong relationships with VIP clients, and drive client retention through effective CRM and clienteling strategies.
The Store Manager will play a key role in achieving sales objectives, maintaining exceptional service standards, and ensuring the boutique consistently reflects the quality and image expected within a luxury retail environment.
Key Responsibilities
- Lead daily boutique operations, including sales performance, inventory, and overall store execution.
- Achieve store sales objectives by monitoring performance and driving key performance indicators (KPIs).
- Lead, train, mentor, and motivate the sales team to deliver exceptional results and client service.
- Build and maintain strong relationships with VIP and high-value clients through personalized outreach and service.
- Manage and nurture the client database, utilizing CRM tools to strengthen engagement, follow-up, and client retention.
- Ensure every client receives a personalized, high-touch luxury shopping experience.
- Maintain the boutique's presentation and ensure the store consistently reflects established brand standards.
- Monitor sales results and KPIs and adjust strategies as needed to optimize performance.
- Manage store budgets and support overall store profitability.
Qualifications
- Minimum of 5 years of experience managing luxury boutiques or working in high-end sales environments.
- Proven experience with client development, VIP engagement, clienteling, and CRM management.
- Demonstrated ability to lead, inspire, mentor, and develop sales teams.
- Strong understanding of sales KPIs and the ability to adjust strategies based on performance.
- Strong operational, organizational, and client-service skills.
- Proficiency with Microsoft Office, Shopify, and CRM-related tools.
- Ability to thrive in a client-focused, results-driven luxury retail environment.
- Bilingual proficiency in English and Spanish is required.
Ideal Candidate
The ideal candidate is an accomplished luxury retail leader with a strong combination of sales leadership, VIP client development, CRM expertise, team management, and store operations experience.
This individual should be confident driving business results while maintaining an elevated client experience, developing long-term client relationships, and creating a high-performing sales environment.
Position Details
This is a full-time Store Manager position based in Coral Gables, FL.
Salary : $90,000 - $100,000