WORKFORCE ANALYST

General Summary of Job Duties: The Labor Analyst is responsible for analyzing, monitoring, and optimizing workforce utilization across all operational departments within an integrated casino resort. In addition to providing data-driven insights and labor forecasting, the Labor Analyst is directly responsible for preparing, maintaining, and publishing team schedules. This role ensures efficient labor management by balancing business needs, employee preferences, regulatory requirements, and labor cost controls, while supporting exceptional guest service. The Labor Analyst works closely with HR, Finance, Operations, and departmental leaders to drive productivity and support compliance.

Principle Responsibilities and Duties:

• Collect, analyze, and report on labor data from multiple departments, including gaming, hotel, food & beverage, and entertainment.
• Prepare, maintain, and publish employee schedules for assigned teams, ensuring optimal coverage in alignment with business demand, service standards, and regulatory compliance.
• Develop labor forecasts and staffing models based on business volume, event schedules, seasonality, and special projects.
• Monitor daily, weekly, and monthly labor costs versus budget, identifying variances and making recommendations for corrective action.
• Collaborate with department leaders and frontline managers to ensure scheduling practices accommodate both guest needs and employee preferences whenever possible.
• Communicate schedule changes promptly and resolve scheduling conflicts, time-off requests, and coverage issues.
• Prepare and distribute regular labor analysis reports, dashboards, and presentations for senior leadership.
• Evaluate the effectiveness of current labor scheduling, timekeeping, and payroll systems, recommending improvements where necessary.
• Support labor cost optimization initiatives, including overtime management, cross-training opportunities, and efficiency projects.
• Assist with compliance monitoring related to labor agreements, wage and hour laws, and gaming regulations.
• Participate in labor planning for large-scale events, new openings, or operational changes.
• Maintain accurate labor data and ensure data integrity within analytics tools.
• Provide ad hoc analysis and insights to support management decision-making.
• Performs additional analysis to support all departments of the Company.
• Presents analysis, findings, conclusions, and recommendations to key Executives specific to business and database marketing.
• Manages multiple projects effectively.
• Updates and distributes recurring reports and maintains historical work archives through the use of Power BI dashboards and data warehouse technologies.
• Identifies process improvement.
• Produces high quality documentation.
• Assist department heads with analysis and other reporting needs.
• Maintains an open line of communication with Leadership and the Executive team.
• Consults with stakeholders to understand business models, objectives, issues, and challenges related to labor.
• Maintains a high quality of guest service according to Silverton Values and Exchange Hotel Management.
• Maintains a positive and professional demeanor during all interactions with guest, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance to all scheduled shifts is an essential function of the job.
• Arriving on time for all scheduled shifts is an essential function of the job.
• Participate is cross departmental initiatives, to include Labor Standardization.
• Ensure accurate, timely data.
• Other duties as assigned.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:         Always do the right thing and treat everyone with dignity and respect.
• Collaboration:    Celebrate Diverse ideas, thought and talents.    
• Care:                Be KIND to yourself and each other.
• Fun:                  Our guests are here to have FUN, so we should have FUN, too!
• Excellence:       Be Amazing!

Skills, Education & Other Requirements

• Effective communication and presentation skills.
• A combination of technical and business experience.
• Bachelor degree required.
• Master degree preferred.
• Minimum of five years of casino experience.

Required Work Cards

• Gaming Work Card
• Identification that establishes identity
• Identification that establishes the right to work in the United States

Machinery, Work Equipment, Programs, Software, Hardware Used

• Power BI Dashboarding
• Structured Query Language (SQL)
• MS Office 365
• Prior experience with Paycom or comparable workforce management and scheduling software is required.

Physical Requirements of Job

Rarely – the activity is performed from 1% - 25% of the duration of the shift.

Occasionally – the activity is performed from 26% - 50% of the duration of the shift.

Frequently – the activity is performed from 51% - 75% of the duration of the shift.

Continuously - the activity is performed from 76% - 100% of the duration of the shift.

Not Applicable (N/A) – this activity is not performed during the performance of this job.