SECURITY SHIFT SUPERVISOR

General Summary of Job Duties

Under the guidance of the Director of Security, Security Manager and/or Security Shift Manager supervises the actions and behaviors of Security Officers assists with patrols hotel and casino premises to maintain order, enforce regulations, and ensure observance of applicable laws thus providing protection from and elimination of any element or agent which may tend to jeopardize the welfare and security of the company assets, properties, Guests or Team Members.

 Principle Responsibilities and Duties

• Maintain a high quality of guest service.
• Check for proper identification of a guest appearing to be under the age of 30 years old.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Supervises plans and schedules Security activities.
• In the absence of the Security Director, Security Manager or Security Shift Manger determines personnel deployment and staffing level requirements and assignments as well as establishes the priority work assignments within a shift.
• Schedules, evaluates and monitors subordinate personnel. Assigns work, grants overtime (at Security Directors approval), early outs, disciplines employees.
• Inspects and evaluates Security Officers for alertness, appearance and proper performance while on duty and corrects deficiencies.
• Supervises and directs special activities as directed by the Security Shift Manager, Security Manager or Director of Security.
• Provides independent departmental participation in procedures and transactions affecting the Casino and related departments.
• Access to drop boxes, soft count and coin rooms, chips, markers, fills slips, keno write area and Table Games. 
• Accurate with all money and fill exchanges.
• Performs all duties of Security Officer, as needed.
• Maintains an awareness of company and departmental policies, procedures and rules and monitors compliance.
• Promotes a working environment, in which subordinate personnel can perform assigned duties within established guidelines, procedures and laws.
• Takes appropriate measures to promote the safety of customers, guests and employees.
• Conducts routine and established patrols, observations, prevention and reporting during assigned shift.
• Promotes and monitors the confidential treatment of all relevant information.
• Provides accurate documentation of departmental activities.
• Promotes ongoing effective communications with relevant Silverton and outside personnel.
• Determines and implements appropriate action as directed by events.
• Promotes proper treatment and effective use of assigned equipment and supplies.
• Perform duties of a subordinate as required.
• Practice teamwork. Support your fellow employees and treat one another the way we treat our guests. Create and energized and positive work atmosphere. 
• Other duties as assigned.

General Job Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards. 
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values

• Character:               Always do the right thing and treat everyone with dignity and respect.
• Collaboration:         Celebrate Diverse ideas, thoughts and talents.    
• Care:                      Be KIND to yourself and each other.
• Fun:                        Our guests are here to have FUN, so we should have FUN, too!
• Excellence:             Be Amazing!

Skills, Education and Other Requirements

• Must be at least 21 years of age.
• Minimum of one (1) year of experience as a Security Officer and/or six (6) months experience as a Security Supervisor.
• Demonstrated Security and/or Law Enforcement ability as well as incident investigation skills.
• Demonstrated record of customer relation’s skills.
• Read/Write English
• Additional or continued educational certificates in related fields.
• High School Diploma, GED or equivalent.

Required Work Cards

• Nevada Gaming Control Board Gaming Registration
• Valid Nevada Drivers License
• Alcohol Awareness Card
• Identification that establishes identity 
• Identification that establishes the right to work in the United States

Machinery, Work Equipment, Programs, Software, Hardware Used

• Handcart          
• Personal Computer      
• Two-way Radio
• OC spray       
• Personal restraint device (handcuffs)      
• Multi-line telephone
• Copier