ASSISTANT HOTEL MANAGER

General Summary of Job Duties:

Principle Responsibilities and Duties:

• Assistant Hotel Managers are in charge of overseeing all the events, activities and operations in a hotel. They make all the necessary decisions needed in their assigned division and ensure all hotel rules and policies are implemented.
• Assistant Hotel Managers monitor the tasks of personnel and workers, set goals and plans to promote and improve the service of their department; and are tasked to give schedules and assignment to each worker.
• They handle guests/client’s complaints and compliments about their department.
• They make sure that events are well organized.
• Assistant Hotel Managers welcome all guests and customers as they enter the hotel or property.
• Assists the Hotel Manager in ensuring the security of their guests and the entire hotel or hotel department.
• Manage front desk, back office departments, transportation/bell and valet to ensure all employees are working efficiently. Administer progressive discipline when employees are in violation of workplace policy. Conduct regular employee evaluation reviews and present recommendations to Hotel Manager and Director of Hotel Operations for demotion or advancement.
• Manage guest relations and coordinate requests for repairs and maintenance. Have an understanding of hotel charges and guest concerns.
• Establish and maintain collaborative working relationships between departments, with coworkers, and other members of a team project. Prepare for team meetings in advance and act as chairperson for the meeting with the Hotel Manager.
• Directs and coordinates the supervisors in the GSR departments.
• Performs duties of GSR as required in front office and back offices.
• Maintains payroll, Stratton Warren system, PMS system, assisting with the yielding of rates with Hotel Manager and budgets.
• Oversee night auditor and reports, communicating with accounting on all guest with balances/folios and city ledger accounts.
• Actively promotes and environment conductive to high quality customer service.
• Creates and initiates all measures of standards for all Hotel Departments.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:          Always do the right thing and treat everyone with dignity and respect.
• Collaboration:    Celebrate Diverse ideas, thought and talents.
• Care:                  Be KIND to yourself and each other.
• Fun:                    Our guest are here to have FUN, so we should have FUN, too. 
• Excellence:         BE Amazing!

Skills, Education & Other Requirements:

• BA or BS from a four-year college or university or preferred or equivalent experience in Hotel Operations.
• A minimum of (5) years of supervisory experience.
• Computer literacy is required.
• Ability to exercise judgment and discretion is critical to success. Must be professional at setting priorities and coping with competing demands.
• Ability to motivate and negotiate effectively with key employees, guests, and top management.
• Ability to work in a chaotic, multitasking environment and still be able to remain organized. Provide attention to detail and follow through.
• High level of integrity and ethics.

Required Work Cards:

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• TAM, Health Card and Gaming Registration

Machinery, Work Equipment, Programs, Software, Hardware Used:

• Must be able to lift up to 20 pounds.

Physical Requirements of Job:

• Rarely – the activity is performed from 1% - 25% of the duration of the shift.
• Occasionally – the activity is performed from 26% - 50% of the duration of the shift.
• Frequently – the activity is performed from 51% - 75% of the duration of the shift.
• Continuously - the activity is performed from 76% - 100% of the duration of the shift.
• Not Applicable (N/A) – this activity is not performed during the performance of this job.