Key Account Director

Description

We're looking for a strategic, relationship-driven Key Account Director to lead and grow some of SilverTech’s most important client partnerships. In this role, you’ll own the full client lifecycle for a portfolio of high-value accounts, acting as a trusted advisor while helping clients envision, plan, and execute long-term digital growth.

You’ll work closely with client stakeholders and internal delivery teams to uncover opportunities, solve business challenges, and align SilverTech’s services to client goals. This is a highly visible role that blends strategy, client advocacy, and collaboration across sales, delivery, and leadership.

What You'll Do

• Manage a portfolio of 6–8 high-value client accounts ($500K–$1M each)
• Build strong, trusted relationships with client stakeholders at all levels
• Lead Quarterly Business Reviews (QBRs) to discuss goals, performance, risks, and future opportunities
• Develop and present strategic and tactical account plans that align client needs with SilverTech’s service offerings
• Partner with clients to define long-term, multi-year visions for platform growth and evolution
• Identify client pain points and opportunities, translating them into actionable solutions
• Collaborate with delivery teams to define project scope, goals, assumptions, and deliverables
• Coordinate estimates and proposals with internal teams and client stakeholders
• Partner with Sales and the VP of Client Services to position proposals, value, and execution priorities
• Serve as the client advocate internally to ensure work meets expectations for scope, timeline, and budget
• Manage and communicate scope documentation and statements of work
• Stay informed on industry trends, emerging technologies, and best practices relevant to client needs
• Maintain accurate reporting and account documentation using Salesforce and other internal tools
• Represent SilverTech with professionalism, responsiveness, and a strong client-first mindset
  
  

Benefits

• Strong compensation package
• Competitive health packages
• 401k company match
• Flexible schedules
• Hybrid workweek
• Unlimited PTO after 5 years
• Your birthday off
• Regular learning & development opportunities
• Monthly company-provided lunches
• A fun, collaborative, and innovative team that actually likes working together
• Cutting-edge technology and creative freedom
• Regular crew events, outings, and more!
• We believe in career growth and will help you get where you want to go.
  
  

What You Need To Succeed

• Bachelor’s degree preferred (marketing, information technology, or related field)
• 5–8 years of experience in digital marketing, technology, account management, consulting, or software-based environments
• Proven success managing a $3–5M book of business
• Experience working on large-scale, web-based or digital solutions
• Strong business analysis skills with the ability to define client requirements and success criteria
• Exceptional client service orientation with strong verbal and written communication skills
• Ability to collaborate effectively across cross-functional teams
• Experience communicating strategy and recommendations to senior stakeholders
• Prior consulting or business analysis experience is a plus
  
  

Working Location & Travel

• This job operates in one of our three professional office environments and/or remote work location (Home office)
• Travel is required as necessary
  
  

Who We Are

We are an award-winning digital experience agency, with offices in New Hampshire, Indianapolis, and Ohio that thrives on combining big ideas and creative tech to solve today’s most challenging business problems. Our advanced skillsets and extensive experience have been proven to be successful in helping businesses achieve aggressive growth. Learn more about our team, values and the individuals who have led the agency since its inception in 1996 at silvertech.com

Our Vision

To set the standard for digital excellence by building proactive, enduring partnerships that move clients forward with clarity and confidence.

Our Values

• Professional – “Deliver Excellence”: We act with integrity, honesty, and accountability, supporting one another and taking pride in delivering consistent, high-quality results for our clients.
• Passionate – “Explore Possibilities”: We stay curious and always look for ways to learn, grow, and innovate – solving complex problems with smart, practical solutions.
• Authentic – “Be True”: We show up as ourselves – genuine, approachable, and respectful – creating a space where everyone feels comfortable contributing.
• Connected – “Stronger Together”: We collaborate openly, value each other’s strengths, and believe our shared knowledge and teamwork make us better than we are alone.
• Autonomous – “Own the Outcome”: We trust each other to make thoughtful decisions that support our team’s success, creating space for people to use their strengths and personality while removing barriers and providing the tools needed to grow and thrive.
  
  

SilverTech, Inc. is an equal opportunity employer.

We participate in E-Verify for all employees -This Employer will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Employers may not use e-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9