Network Engineer

The Network Engineer will assist with the implementation, maintenance, troubleshooting, and support of enterprise network infrastructure across multiple properties. This role will work with technologies including Cisco, Palo Alto, Meraki, Aruba, and related network systems.

The ideal candidate is organized, detail-oriented, and comfortable working both independently and as part of a team. This person should be able to follow established policies and procedures, communicate clearly, document work accurately, and remain composed when handling high-pressure technical issues.

Responsibilities

Network Support, Maintenance, and Implementation

• Assist with the design, implementation, maintenance, and support of secure, reliable, and scalable network solutions across company properties.
• Configure, deploy, and maintain network infrastructure, including routers, switches, firewalls, wireless access points, VPNs, and related systems.
• Support LAN, WAN, wireless, firewall, and VPN environments using Cisco, Palo Alto, Meraki, Aruba, and similar technologies.
• Assist with routing and switching configurations, including VLANs, STP, VRRP, BGP, OSPF, EIGRP, and related protocols.
• Support scheduled maintenance, network upgrades, equipment refreshes, and infrastructure deployments.

Troubleshooting and Operations

• Monitor network performance and proactively identify issues that may impact availability, reliability, or security.
• Troubleshoot Layer 1, Layer 2, and Layer 3 network issues in a structured and methodical manner.
• Perform root cause analysis and assist with resolving routing, switching, firewall, wireless, VPN, and connectivity issues.
• Provide Tier 2 and Tier 3 network support to internal teams, clients, and business stakeholders.
• Escalate issues appropriately and communicate status updates clearly during incidents or service-impacting events.

Security, Compliance, and Change Management

• Assist with the implementation and maintenance of firewalls, VPNs, ACLs, NAT, syslog, and other network security controls.
• Support network security best practices and participate in audits, reviews, and assessments as needed.
• Follow established change management procedures for network changes, firewall updates, maintenance windows, and infrastructure deployments.
• Ensure network changes are properly tested, documented, communicated, and approved before implementation.

Documentation and Process

• Maintain accurate and up-to-date network documentation, including diagrams, IP address assignments, firewall rules, circuit information, device inventory, configurations, and standard operating procedures.
• Document troubleshooting steps, root cause findings, changes performed, and resolution details.
• Follow internal policies, procedures, and standards to ensure consistency, reliability, and accountability.
• Contribute to process improvements that increase efficiency, reduce risk, and improve network support.

Team Collaboration and Communication

• Work closely with IT teams to ensure seamless integration and support of network infrastructure.
• Share knowledge with junior team members and provide technical guidance when appropriate.
• Communicate with users and provide customer support while resolving network issues.
• Participate in project planning, implementation meetings, and post-change reviews as needed.

Qualifications

Education

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent level experience.

Required Experience

• 5 years of experience in network engineering, network administration, or network technician roles within an enterprise environment.
• Experience supporting Cisco networking equipment and enterprise firewall technologies.
• Experience supporting or maintaining Palo Alto firewalls, Panorama, Cisco ASA, Meraki, Aruba, or similar platforms.
• Hands-on experience troubleshooting LAN, WAN, wireless, VPN, firewall, and network connectivity issues.
• Experience supporting Tier 2 and Tier 3 network issues in an enterprise or multi-site environment.
• Experience following change management, incident management, and problem management processes.
• Experience maintaining network documentation, diagrams, configurations, and standard operating procedures.

Technical Skills

• Strong understanding of routing, switching, LAN/WAN, wireless, VPN, firewall, and network security concepts.
• Strong understanding of TCP/IP, UDP, DNS, DHCP, HTTP, SFTP, IP addressing, NAT, ACLs, RADIUS, IKE, QoS, and related networking concepts.
• Working knowledge of VPN technologies, including Global Protect or similar remote access solutions.
• Experience with BGP, OSPF, EIGRP, VRFs, STP, VLANs, and high-availability network designs.
• Familiarity with network monitoring tools and network automation.
• Basic knowledge of AWS and Azure cloud networking concepts.

Professional Skills and Work Requirements

• Strong problem-solving skills with the ability to troubleshoot issues in a structured and methodical manner.
• Strong documentation, organizational, communication, teamwork, and time-management skills.
• Ability to work with minimal supervision while following established procedures and escalation paths.
• Ability to remain calm, professional, and focused when working under pressure or during service-impacting incidents.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to participate in an on-call rotation and provide after-hours support for urgent network issues, scheduled maintenance, or service-impacting incidents as needed.
• Ability to perform physical installation work, including racking equipment, cabling, and working in network closets or data rooms.

Preferred Certifications

• Cisco Certified Network Associate (CCNA).
• Palo Alto Networks Certified Network Security Professional, Palo Alto Networks Certified Next-Generation Firewall Engineer, or equivalent Palo Alto firewall experience

If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Silverstein’s mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation, commensurate with experience, and our extensive benefits package. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Silverstein Properties, LLC and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.