TG Shift Manager II

Responsible for the overall management of all casino table games on assigned shift.  Ensure that all company policies and procedures and all gaming regulations are strictly adhered to at all times.  Responsible for personnel related matters including scheduling, training, coaching, etc.

Essential Job Functions:

• Excellent guest service;
• Ensure compliance with all applicable laws and regulations;
• Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency and effectiveness as well as the integrity of the casino operations;
• Responsible for all aspects of table game operations to include:

Offering the highest possible level of Guest Service resulting in a maximum level of player enjoyment and return play;

Attaining maximum product revenue by means of communicating to Senior Management with reference to proper product mixture, positioning, pricing, and the evaluation of new product;

Constant evaluation of current business conditions, special events and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.

• Responsible for handling all casino guests’ needs, complaints and disputes related to table games in a timely and professional manner;
• Responsible for distribution of cards to gaming pits;
• Responsible for visually inspecting all casino equipment;
• Responsible for the authoring and distribution of casino win/loss and other reports as requested by Senior Management;
• Ensures the protection of guest rewards and credit lines;
• Responsible for the distribution and administering of performance appraisals, commendations, constructive letters and discipline to all reporting levels of table games department employees;
• Maintains confidentiality of all property and Silver Slipper trade secrets and proprietary information including business processes, guest lists, marketing plans and any other confidential information;
• Issue comps for customers/guests in accordance with established property standards;
• Keep all lines of communication open between shifts and other departments;
• Maintain a work environment that promotes the best teamwork and cooperation among its employees;
• Other reasonable duties as assigned.