What are the responsibilities and job description for the Casino Host position at Silver Sevens Hotel Casino?
Drives growth of gaming revenue to slot and table game operations by building relationships with casino guests. Support and activate marketing initiatives and promotions to drive loyalty and repeat visitation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conducts and supports on-site and off-site promotional events to maintain guest loyalty and obtain/cultivate new business.
- Promotes property events, promotions and tournaments by personalized outreach.
- Manages inbound correspondence (including emails, phone calls, texts) and responding timely.
- Functions as a highly visible and professional representative while identifying high value players, recruiting new players and increasing overall rated play in the Casino.
- Develops new players, maintains existing players and services all VIP level casino guests.
- Knowledgeable of slot products avaliable, wagering, theoretical earning and Win/Loss as it relates to guest value and reinvestment.
- Knowledgeable and or ability to use Patron Management systems,CRMS, including ability to enter player information, verifying gaming value summaries, playoffs and locations of games.
- Completes all adminstrative duties for their department transactions.
- Follow up with guest after departure and maintain contact to ensure return trips.
- Maintains an open line of communication with management concerning all Guest Service related issues.
- Maintain calm, positive and professional demeanor at all times when addressing guest relations.
- Understands the competitives casino environment and can promote and explain the benefit features of the A-Play club.
- Be knowledgeable of and follows all local jurisdictional gaming regulations, company internal controls, departmental policies as well as those that may be introduced in the future.
- Other related duties as assigned.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE
High school diploma or GED required. Bachelors’ Degree in Marketing or gaming-related field strongly preferred. Minimum two years experience in a host or marketing role with an established book of business is preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Nevada Gaming Control Board registration, Alcohol Awareness Card and Clark County Health Card required.
LANGUAGE SKILLS
Must be able to effectively communicate in English. The ability to speak Spanish or other languages is strongly preferred.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
COMPUTER SKILLS
Microsoft Office skills required. Knowledge of Opera and Patron systems strongly preferred.
DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
