Guest Service Agent

About Silver Sands

Silver Sands Motel & Beach Bungalows is a thoughtfully rejuvenated 1950s waterfront retreat set along 1,400 feet of private beachfront in Greenport, on the North Fork of Long Island. Originally opened in 1957, the property has been reimagined as a design-led, context-driven micro-resort that blends mid-century character with a quieter, more refined approach to hospitality.

Spanning 45 acres, the property includes an 18-acre protected salt marsh and a 15-acre working oyster farm in Pipes Cove, making it one of the largest waterfront hotel properties on Long Island. Silver Sands is also one of only two all-electric, fossil-fuel-free hotels in the United States and has been recognized in Condé Nast Traveler’s 2024 Readers’ Choice Awards and the 2025 Hospitality Design Awards.

The property offers twenty hotel rooms, eight Beach Shacks, two two-bedroom Bungalows, and two three- to four-bedroom Beach Houses, alongside three distinct dining experiences at Nookies, Eddie’s, and The Boathouse.

The Salt Marsh Wellness Sanctuary, set at the edge of the tidal marsh, operates as a fully private, reservation-only spa. The experience centers around a self-guided ritual of heat, cold, and stillness, complemented by treatments including massage, sculpting facials, yoga, breathwork, and sound immersions.

Role Overview

As a Guest Services Agent, you are the first and last point of connection for our guests. You play a central role in shaping the Silver Sands experience, offering a warm, attentive welcome from arrival through departure. This role requires strong communication skills, thoughtful problem-solving, and a genuine passion for hospitality.

Guest Services Agents are expected to balance efficiency with care, ensuring every interaction feels seamless, informed, and personal.

Key Responsibilities

• Arrive on time, in uniform, prepared to deliver exceptional service
• Greet guests warmly and assist with check-in, check-out, and special requests
• Maintain deep knowledge of Silver Sands’ accommodations, amenities, programming, and local recommendations
• Answer phones, process reservations, and verify booking details accurately
• Process payments and ensure billing is correct and complete
• Coordinate closely with housekeeping to manage room readiness and arrival flow
• Address guest inquiries, requests, and concerns promptly and professionally
• Maintain a clean, organized, and welcoming front desk and lobby environment
• Remain calm and solution-oriented during busy or high-pressure periods
• Collaborate with all departments to anticipate guest needs and ensure a smooth stay
• Participate in team meetings and training sessions as required

Qualifications

• 2 years of experience in guest services, hospitality, retail, or a related field
• Strong verbal and written communication skills
• Comfortable using computer systems, including property management software
• Excellent attention to detail and ability to multitask in a fast-paced environment
• Polished personal presentation aligned with company standards
• Ability to lift up to 30 lbs and stand, walk, and bend for extended periods
• Availability to work flexible schedules, including nights, weekends, and holidays
• Bilingual English/Spanish is a plus

Why Work at Silver Sands

At Silver Sands, guest service is foundational to everything we do. We believe in thoughtful hospitality, clear communication, and treating people with care and respect. If you take pride in making others feel genuinely welcome and enjoy being part of a collaborative, service-driven team, we would love to hear from you.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel Hospitality: 1 year (Required)

Ability to Commute:

• Greenport, NY 11944 (Required)
• Work Location: In person