Wellness Sanctuary Coordinator

Overview

The Salt Marsh Wellness Sanctuary is a private, nature-immersed retreat set at the edge of the tidal wetlands at Silver Sands Motel. Designed for intentional rest and restoration, it operates by reservation only and hosts a carefully sequenced program of hydrotherapy, therapeutic treatments, and guided movement.

We’re looking for a Wellness Sanctuary Coordinator who can hold two things simultaneously: a warm, unhurried presence with guests, and the precision of someone managing a high-touch, operationally detailed program. This is not a passive role. You are the face of the Sanctuary and the engine behind it.

Key Responsibilities

Guest Communication & Booking Management

• Own guest communication from first inquiry through post-visit, following established communication standards and protocols
• Draft and send personalized emails that reflect the voice and standards of the Sanctuary
• Manage reservations and scheduling through Booker, coordinating bookings for hydrotherapy, treatments, and movement classes
• Coordinate with the hotel’s Guest Services team to triage and respond to wellness inquiries in a timely, elevated way
• Liaise with practitioners to confirm availability before proposing options to guests

Guest Experience

• Welcome guests personally and guide them through their arrival orientation
• Ensure each session feels unhurried, private, and seamlessly executed
• Maintain the calm, intentional atmosphere of the space throughout the day

Operations & Facility Management

• Prepare the space for each reservation: ambiance, amenities, linens, product placement
• Execute thorough turnovers between sessions (approximately 30 minutes), including cleaning, replenishment, and reset
• Maintain daily logs for the session schedule and facility use
• Monitor and document temperature and cleanliness of the hydrotherapy circuit: infrared/panoramic hybrid sauna, steam room, and cold plunge
• Manage supply inventory and flag replenishment needs proactively
• Water indoor and outdoor plants weekly; maintain the living quality of the space

Team Collaboration

• Coordinate with front desk, housekeeping, and facilities as needed
• Communicate guest observations and feedback to management
• Support special reservations including press visits, private group bookings, and partnership events

What We’re Looking For

• Prior experience in hospitality, wellness, or guest services preferred
• Comfortable working with digital tools, including booking systems and structured communication workflows; strong written communication skills are essential to this role
• Exceptionally organized with strong attention to detail; the ability to write a warm, precise guest email matters here
• Calm under pressure, self-directed, and attuned to the details that shape an experience
• Physically able to manage turnover tasks and operate in warm or humid environments
• Available on weekends and holidays as part of a regular schedule

Schedule & Compensation

• Shifts align with the daily session schedule; breaks built between sessions
• Includes weekends and holidays
• $22.00–$25.00/hr

Benefits

• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Employee discount
• Referral program

To Apply

Send a short note telling us why this role resonates with you, along with your resume and availability. We’re looking for someone who takes genuine pride in creating experiences that feel effortless for the guest, and who understands that what makes them effortless is careful, thoughtful work behind the scenes.

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $22 - $25