White Water – Merchandise Team Lead (Seasonal, 2026)

Job Summary: As a Merchandise Lead, you will supervise and coordinate activities of workers in a retail shop and provides leadership in the overall shop’s activities of a quality and nature that will result in meeting and exceeding customer expectations.

This is a Seasonal position with full-time hours.

This position begins 5/1/26 and ends 9/7/26.

Must be at least 18 years of age.

Supervisory Responsibilities:

• Assigns duties to workers and schedules break periods, work hours, and vacations
• Trains workers in company policies and procedures as well as job duties
• Maintains harmony among workers, resolves grievances, and focuses on solving conflict, not blaming
• Gives appropriate recognition and performance feedback to subordinates

Qualifications: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities:

• Oversees recorded delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels
• Inspects merchandise to ensure that it is correctly priced and displayed
• Recommends additions to or deletions of merchandise assortments
• Assists team members in all functions pertaingin to the POS system
• Ensure proper handling of customer credit card information in compliance with property Purchasing Card Industry (PCI) standards
• Proves to be exemplary in providing outstanding customer service including answering questions, responding to requests, and selling merchandise
• Must be able to manage difficult or emotional customer situations
• Keeps record of sales, prepares an inventory of stock, and orders supplies
• Reports potentially unsafe conditions
• Effectively performs PIC/Host duties as requested by management
• Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust
• Accepts feedback from others; Makes self available to staff; Treats people with respect; Works with integrity and ethics
• Upholds organizational values
• Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources

Required Skills/Abilities:

• Able to add, subtract, multiply, and divide in all u nits of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of US Dollars.
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
• Able to communicate efficiently
• Knowledge of Microsoft Office products

Education and Experience:

• One to two years of related experience and/or training or an equivalent combination of education and experience is preferred
• Previous retail supervisory or leadership experience is required

Physical Requirements:

• Ability to lift and/or move 15 pounds frequently to 50 pounds maximum
• Ability to stand and walk on uneven terrain, inclines, asphalt, and concrete continuously
• Ability to work in extreme weather occasionally
• Ability to remember locations, understand and carry out instructions continuously
• Ability to work at a rapid pace frequently
• Ability to frequently use equipment such as a Point of Sale (POS) cash register, hand cart, screw guns, etc.

Work Environment:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to speak and hear clearly
• Continuously standing
• Ability to lift, move and carry 15 pounds properly
• Ability to work at a rapid pace

Benefits Offered:

• Free Admission- Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts- Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts- Discounts on dining, drinks, and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing- Profit Sharing and 401(k) Retirement plans are available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
• Health Insurance- Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House- Employee health center provides employees with basic office visits, x-rays, and lab work for a co-pay, whether insured or not.
• Free Tuition– Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner

See all of the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits

Equal Opportunity Employer/Disabled/Veterans