What are the responsibilities and job description for the Silver Dollar City - Campground Team Member, Front Desk (Part-Time Seasonal, 2026) position at Silver Dollar City Ozark Mtns?
Job Summary:
For the General Store Team Member at the Silver Dollar City Campground, we are looking for applicants that demonstrate excellent guest service, attention to detail, and great multitasking skills. As a team member you will work the front desk greeting guests, checking them into the cabins or campsites, and helping with any issues that may arise during our guest’s stay. This position requires you to be comfortable on a computer and using a register for our General Store.
This position starts now and ends 01/05/2027.
Must be at least 18 years of age
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties/Responsibilities:
Include the following. Other duties may be assigned to assist the Campground teams.
- Obtains confirmation of campground site availability and rate information from guest at time of check-in.
- Issues campground site and mirror tag to guest.
- Provide recommendations for area hospitality such as shows, restaurants, and area attractions.
- Answers inquiries via e-mail, phone, and face-to-face conversations, concerning rates, site availability, directions to campground, and cabin accommodations.
- Confirms receipt of product delivery and stocks shelves, counters, and/or tables with merchandise.
- Prepare and process refunds and adjustments for campground sites and cabin reservations.
- Uses OMNI ticketing software to sell SDC Attractions tickets.
- Follow cash handling and credit card procedures utilizing a POS register.
- Sweep and mop floors, dust shelves and counters, and restock supplies on a daily basis.
- Records amount of cash in register at beginning and end of shift.
- Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Stand: Uneven terrain, inclines, asphalt, and concrete.
- Walk: Uneven and sloped surfaces.
- Lift: Up to 50 lbs.
- Climb: Up/down stairs/ladders.
- Repetitive Motion: Bend, sweep, mop, shovel, and drive.
- Use fingers and hands to handle and feel and reach with hands and arms.
- Speak and hear clearly.
- See: Near/far, depth perception, and color vision.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions, heights, detergents/chemicals, moving objects, fumes/odors, dust, and mists.
Benefits Offered:
- Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
- Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
- Food & Merchandise Discounts - Discounts on dining, drinks, and merchandise across Silver Dollar City Attractions.
- 401(k) & Profit Sharing - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
- Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
- Mary's Well House - Employee health center provides employees with basic office visits, x-rays, and lab work for co-pay, whether insured or not.
- Free Tuition – Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner. See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits.
Equal Opportunity Employer/ Disabled/ Veterans