Silver Dollar City – Merchandise Team Member II, Hospitality House (Full-Time Seasonal, 2026)

Job Summary:

Supervises and coordinates activities of workers in a retail shop and provides leadership in the overall shop’s activities of a quality and nature that will result in meeting and exceeding customer expectations.

This position starts now and ends 01/08/2027.

Must be at least 18 years of age.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Duties/Responsibilities:

Include the following. Other duties may be assigned to assist the Merchandise teams.

• Assigns duties to workers and schedules break periods, work hours and vacations.
• Trains workers in company policies and procedures and job duties.
• Oversees recorded delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
• Inspects merchandise to ensure that it is correctly priced and displayed.
• Recommends additions to or deletions of merchandise assortments.
• Assists team members in all functions pertaining to the POS system.
• Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards.
• Proves to be exemplary in providing outstanding customer service including answering questions, responding to requests and selling merchandise. Must be able to manage difficult or emotional customer situations.
• Keeps record of sales, prepares inventory of stock and orders supplies.
• Maintains harmony among workers, resolves grievances and focuses on solving conflict, not blaming.
• Effectively performs PIC/Host duties as requested by management.

Education/Experience:

• One or more years related experience and/or training preferred.
• One year certificate from college or technical school; one to two years related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Frequently standing and walking in uneven terrain, inclines, asphalt, concrete.
• Must be able to lift up to 50 pounds at times.
• The ability to work in extreme weather.
• The ability to remember locations, understand and carry out instructions.
• The ability to safely climb ladders, hills and stairs.

Benefits Offered:

• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining, drinks, and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House - Employee health center provides employees with basic office visits, x-rays, and lab work for co-pay, whether insured or not.
• Free Tuition – Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner (https://herschend.guildeducation.com/partner). See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits (https://www.silverdollarcity.com/Employment/Benefits).

Equal Opportunity Employer/ Disabled/ Veterans

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.