What are the responsibilities and job description for the IT Subject Matter Expert – Senior (Top Secret) position at SiloSmashers, Inc.?
The IT Subject Matter Expert – Senior will serve as the primary expert supporting Jira Service Management and the broader Atlassian suite, including integrations with related platforms and tools.
Key Responsibilities
Key Responsibilities
- Manage configurations, workflows, automations, and user roles across various projects within the Atlassian environment.
- Provide enterprise-level support to users, optimize service delivery processes, and ensure alignment with IT Service Management (ITSM) best practices.
- Excellent communication, troubleshooting, and training skills.
- Proven ability to translate business requirements into effective Jira/Atlassian solutions.
- Strong scripting or automation experience (e.g., Groovy, ScriptRunner, PowerShell).
- Demonstrated experience supporting ITSM practices such as incident, change, and problem management.
- Experience integrating Jira with identity management systems, monitoring tools, and external platforms via REST APIs.
- Strong familiarity with the Atlassian ecosystem and toolset.
- In-depth knowledge of Jira components including custom workflows, automation rules, service desk queues, SLAs, and request types.
- 5–7 years of experience configuring and administering Jira Service Management in enterprise environments.