What are the responsibilities and job description for the Customer Account Specialist position at Silgan Containers?
Customer Account Specialist – Waukesha, WI
Join a growing industry leader that values your voice, rewards your effort, and invests in your future.
Why you’ll love working here
- Full-time, on-site position at our new Waukesha, WI facility
- Competitive pay based on experience and skills
- Comprehensive benefits package including medical, dental, vision, and wellness programs
- Telemedicine access for convenient virtual healthcare
- Optional wellness add-ons such as pet insurance and chronic condition support
- 401(k) with 6% dollar-for-dollar employer match
- 15 paid vacation days plus 10 paid holidays per year
- Tuition assistance and ongoing career development opportunities
- A workplace that celebrates success with team lunches, monthly birthdays, and fun site events
- A stable and growth-focused environment in the manufacturing industry
What you’ll do
- Serve as the main point of contact for customers—building strong, positive relationships through professional and timely communication
- Process and manage customer orders, forecasts, and inquiries to ensure smooth product flow through the supply chain
- Partner closely with internal teams to anticipate and fulfill customer needs
- Troubleshoot and resolve order or fulfillment concerns with creativity and care
- Track and analyze account data, ensuring accuracy in reporting and recordkeeping
- Support payment activities by coordinating with accounts payable and receivable
- Partner cross-functionally to drive efficiency, accuracy, and customer satisfaction
What you bring
- Associate degree with 1 year of experience (or High School diploma with 2 years) in customer service, inside sales, or order management
- Strong communication, organization, and problem-solving skills
- A team-oriented mindset
- Proficiency in Microsoft Office (Word, Excel, PowerPoint); ERP experience a plus
- A passion for providing excellent service and helping customers succeed
Who we are
- America’s largest metal food packaging producer.
- A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.
Ready to grow with us?
Be part of a team where your contributions matter. Apply now to join us at our new location: 21027 Crossroads Circle, Waukesha, WI.