What are the responsibilities and job description for the Customer Account Specialist position at SUPER NATURAL DISTRIBUTORS?
Super Natural is a leading national business to business (B2B) distributor of the highest quality wellness products in the natural channel. We supply natural grocers, co-ops, fitness centers, licensed practitioners, pharmacies and more.
Customer Account Specialist
Manages client relationships, serving as the main contact for existing customers to ensure satisfaction, resolve issues, process orders/inquiries, and identify growth opportunities (upsells/cross-sells). They build loyalty by understanding customer needs, coordinating internally, and providing product knowledge, acting as a champion for the customer's success while supporting sales goals.
Key Responsibilities:
- Relationship Management: Build and maintain strong, long-term relationships with assigned clients.
- Customer Support: Act as the primary point of contact, handling inquiries, complaints, and providing timely resolutions.
- Account Operations: Process orders, manage account information, update records, and troubleshoot issues.
- Sales & Growth: Identify opportunities to expand accounts (upselling/cross-selling) and contribute to revenue growth.
- Internal Coordination: Work with Sales, I.T., Purchasers and other teams to meet customer requests and improve processes.
- Reporting: Track account health, monitor performance, and provide feedback to management.
Essential Skills:
- Strong interpersonal and communication skills.
- Problem-solving and analytical abilities.
- Excellent organizational skills.
- Proficiency with CRM software and digital tools.
- Deep understanding of company products/services.
Role Focus:
- Customer Retention: Ensuring ongoing satisfaction and loyalty.
- Revenue Generation: Growing existing accounts through proactive engagement.
- Liaison: Bridging the gap between customer needs and internal company functions.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $22