What are the responsibilities and job description for the Customer Service Representative position at SilencerCo?
Customer Service Representative
Located in West Valley City, UT
Full-time
Shift: 7:00 am - 5:00 pm (Monday - Thursday)
Position Description
SilencerCo is looking for a Customer Service Representative to join our Customer Service Team. You would be responsible to provide product information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. If you consider yourself an expert when talking about firearms, enjoy helping people in customer service, take ownership in your work, and thrive in a fast paced environment this could be the perfect opportunity.
This position reports to our Customer Service Manager.
Job Responsibilities
- Field large volumes of incoming calls and emails.
- Respond promptly to customer inquiries.
- Identify and assess the customer's needs to achieve satisfaction.
- Provide information about products and services.
- Create RMA's for exchanges and warranty items.
- Document consumer inquiries and action taken.
- Communicate and coordinate with colleagues as necessary.
- Prepare product or service reports by collecting and analyzing customer information.
- Assist walk-in customers.
- Ensure customer satisfaction and provide professional customer support.
- Process orders.
Job Qualifications
- Communication skills: Possess strong verbal and written communication skills in order to answer customers clearly; ability to understand and communicate information effectively in writing, by phone, or in person.
- Customer-service skills: Display the desire and ability to answer customer questions and complaints in a helpful, engaged and professional manner.
- Interpersonal skills: Proven ability to listen carefully to and understand a customer's situation. Ability to remain patient and polite, particularly when dealing with a challenging customer.
- Problem-solving skills: Ability to determine solutions to a customer's problem; willingness to think outside of the box and remain flexible, in order to satisfy the customer's needs.
- Knowledge of SilencerCo product line is a huge plus
*required*
- High school diploma or equivalent.
- Strong working knowledge of firearms.
- Ability to work weekends as-needed.