What are the responsibilities and job description for the Billing Specialist position at Silco Fire & Security?
Job Title: Billing Specialist
Location: Cincinnati, OH
Silco Fire & Security isn’t just a company, it’s a mission. Every day, our team plays a vital role in protecting lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant.
As the market leader in the Midwest, Silco is a growing, family-owned company with over 400 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Toledo, Akron, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies, we have a long-standing track record of success and ambitious goals for the future.
Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you’re not just doing a job, you’re making a difference.
Position Overview:
Silco is seeking a detail-oriented and experienced Billing Specialist to join our accounting team. The ideal candidate will manage billing processes, ensure the accuracy of invoices, and provide exceptional customer service regarding billing inquiries. This role requires strong analytical skills, attention to detail, and the ability to work effectively with internal and external stakeholders.
Responsibilities:
In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company paid short-term disability and life insurance, as well as company paid training. The Company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off.
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.
Location: Cincinnati, OH
Silco Fire & Security isn’t just a company, it’s a mission. Every day, our team plays a vital role in protecting lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant.
As the market leader in the Midwest, Silco is a growing, family-owned company with over 400 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Toledo, Akron, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies, we have a long-standing track record of success and ambitious goals for the future.
Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you’re not just doing a job, you’re making a difference.
Position Overview:
Silco is seeking a detail-oriented and experienced Billing Specialist to join our accounting team. The ideal candidate will manage billing processes, ensure the accuracy of invoices, and provide exceptional customer service regarding billing inquiries. This role requires strong analytical skills, attention to detail, and the ability to work effectively with internal and external stakeholders.
Responsibilities:
- Invoice all service calls, emergency calls, and inspections with accuracy
- Troubleshoot any invoices that are missing information
- Work closely with all technicians to ensure that the customer will be invoiced correctly
- Work closely with all managers to ensure that all technicians are billing correctly
- Run commission reports weekly for technicians
- Work closely with the Payroll Departments to ensure that the technicians commissions are accurate
- Issue and apply credit memos to customer accounts
- Update information on customer accounts
- Work closely with Sales department to ensure that department sales are reported correctly
- Work with AP/AR departments
- Work with Technicians / Schedulers and Coordinators
- Data Entry
- Other job duties that could be assigned by Supervisor or Manager
- High school diploma or equivalent; Associate’s or Bachelor’s degree in accounting, finance, or a related field preferred.
- Proven experience as a Billing Specialist or in a similar role.
- Proficiency in billing software and Microsoft Office Suite (especially Excel).
- Strong understanding of billing procedures and best practices.
- Excellent attention to detail and organizational skills.
- Strong analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
- Ability to handle sensitive and confidential information with discretion.
- Customer service-oriented with the ability to handle inquiries and resolve issues professionally.
In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company paid short-term disability and life insurance, as well as company paid training. The Company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off.
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.
