What are the responsibilities and job description for the Dispatcher position at Sila Services?
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Bonksy Heating & Cooling - Uniontown, OH
Since 1927, Bonsky Heating and Cooling has been a family owned and operated business serving NE Ohio. Our mission at Bonsky is simple, to provide superior service and products at a competitive price. We’re committed to 100% customer satisfaction. We install and provide service for all types of heating and air conditioning, including geothermal and boiler service, and offer a fully equipped sheet metal shop.
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.
Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?
Then we want to talk to you.
The Dispatcher will work in the Uniontown, OH office with the other Dispatchers and Customer Service Reps. The Dispatcher will handle the day-to-day interactions with the customers and will be a valued player in support of the company’s growth.
The Dispatcher is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Responsibilities include the following:
Daily scheduling of field service technicians
Direct interaction with customers in need of service
Answer in-bound calls
Make outbound calls to schedule service and solicit customers for future business
Dispatch technicians to jobs
Helping team members with side tasks
Maintain customer database
Provide BEST IN CLASS customer service
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following:
1 - 5 years of customer service experience
Desire to achieve goals, both personal and professional
Hard work ethic and willingness to work OT when necessary
Strong team mentality
Experience in a customer service role where the phrase “customer first” was practiced daily
Experience with Service Titan system is a bonus
Benefits include:
Competitive salary with future bonus opportunities
Medical, Vision and Dental Insurance
Paid vacation and holidays
401K with employer match
Short-term and Long-term disability
Life Insurance
Job Type: Full-time
$50,000 - $60,000 a year
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Salary : $50,000 - $60,000