What are the responsibilities and job description for the Customer Service Representative position at Sila Services?
If you are motivated, professional and committed to providing customers with the best service experience in Pittsburgh and Allegheny County, then Sullivan Super Service would like to hear from you. Offering competitive benefits, industry-leading training, and an encouraging work environment, with Sullivan Super Service is always looking to grow.
\n$15 - $20 an hour
Sullivan Super Service - Customer Service Representative
Pay: $15-20/hr
Sullivan Super Service believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Sullivan's Customer Experience Team’s mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.
They are responsible for the following:
· Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
· Screening, qualifying and scheduling appointments for our service technicians and outside sales team.
· Inputting customer data into our proprietary database.
The ideal Customer Experience Representative must have:
· Monday-Friday 10am-6pm
· Excellent communication, organizational and interpersonal skills.
· A polished and professional demeanor.
· Self-motivation and discipline.
· An ambitious and competitive nature.
· Highly evolved customer service skills.
· A working knowledge of Microsoft office and computer savvy competence.
The eligible Customer Experience Representative will receive:
· Average first year income range: $55,000
($18/hr base Commission/Bonuses)
· Benefits: Medical, Dental, and Life Insurance.
· Potential for monthly bonuses/commissions.
· 401(k) with company match.
· Comprehensive, paid training.
· On-going training and mentorship.
Requirements:
· BA/BS Preferred.
· Minimum of 3 years of professional customer service experience.
EOE F/M/V/D
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Experience:
HVAC Industry: 1 year (Preferred)
Call center: 3 years (Required)
Work Location: In person
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Salary : $15 - $20