Front Desk Receptionist

Job Title:         Front Desk ReceptionistReports To:     Director of Customer Experience            This is a non-exempt position with primary responsibility of greeting, assisting, and providing direction and information to employees, clients, visitors and other guests of the organization.  This position is also responsible for answering phone calls and routing calls to the appropriate person or department, and general office duties.  Brief Description of Duties:      - Greet all visitors and employees- Answer incoming phone calls and route to the appropriate employee or department.- Assist walk in customers or vendors by contacting the appropriate department.- Update the Policies and Procedures for the front desk as appropriate.- Accept and distribute incoming packages.- Order office supplies and distribute to employees as needed.- Retrieve faxes sent to the corporate fax line and route or handle as appropriate.- Assist with general Member Services questions as able based on phone volume.- Coordinate, place and pick up refreshments and food as requested.- Ensure the lobby area is kept clean and in good maintenance; notify facility personnel if not.- Handle and/or assist with any incoming street mail on a daily basis.- Coordinate and maintain the scheduling for the Front Desk Coverage with Member Services Manager lunches and absences. - Complete weekly/monthly scorecard for Front Desk.- Research and respond to member and provider inquiries regarding benefits and claims through email and portal systems.- Send out required documents and communications for the Member Services department via email.- Sort and distribute return mail for all departments.- Assist with other duties as assigned. Minimum Skills Requirement: - Personality and demeanor to deal with the public- (Internal candidates) Current SIHO performance evaluation of at least “3” (Performance achieved requirements of job)- Professional appearance and presence.- Ability to maintain strict confidentiality.- Strong organizational skills- High level of communication (oral and written) skills- Experience working via phone and in person with customers- Ability to work at a self-directed pace in a changing, multi-task environment We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.