What are the responsibilities and job description for the Front Desk Receptionist position at SIHO HOLDING INC?
Job Details
Job Location: 417 Washington Street - Columbus, IN
Salary Range: Undisclosed
Description
Job Title: Front Desk Receptionist
Reports To: Director of Customer Experience
This is a non-exempt position with primary responsibility for providing personal assistance to SIHO customers when calling into SIHO or coming in to the office. This position is also responsible for routing calls to the appropriate person or department, securing visitors upon entry and general office duties.
Brief Description of Duties:
- Answer incoming phone calls and route to the appropriate employee or department.
- Assist walk in customers or vendors by contacting the appropriate employee or department.
- Update the Policies and Procedures for the front desk as appropriate.
- Accept deliveries, packages, payments (COBRA/Flex); log and distribute as needed.
- Order office supplies and distribute to employees as needed.
- Retrieve faxes sent to the corporate fax line and route or handle as appropriate.
- Assist with general Member Services questions as able based on phone volume.
- Provide assistance to the Facilities Team.
- Ensure the lobby area is kept clean and in good maintenance; notify facility personnel if not.
- Handle and/or assist with any incoming street mail on a daily basis.
- Manage the request for parking in the downtown area for employees.
- Coordinate and maintain the scheduling for the Front Desk Coverage Team for the receptionist’s breaks, lunches and absences.
- Reserve vehicles and log usage of vehicles by company employees. Maintain vehicle keys and garage fobs.
- Assist with other duties as assigned.
Qualifications
Minimum Skills Requirement:
- (Internal candidates) Current SIHO performance evaluation of at least “3” (Performance achieved requirements of job)
- Strong organizational skills.
- High level of communication (oral and written) skills.
- Experience working via phone and in person with customers.
- Ability to work at a self-directed pace in a changing, multi-task environment.
- Professional appearance and presence.
- Ability to maintain strict confidentiality.
