What are the responsibilities and job description for the Employer Services Coordinator position at SIHO HOLDING INC?
Job Details
Job Location: 417 Washington Street - Columbus, IN
Salary Range: Undisclosed
Job Category: Insurance
Description
Job Title: Employer Services Coordinator
Reports To: Director of Customer Experience
Exempt/Non-Exempt: Non-Exempt
The Employer Services Coordinator’s main responsibility is to support clients and brokers primarily via phone and email correspondence on inquiries or issues that arise. This position is expected to deliver excellent customer service by researching and responding to client and broker inquires in a timely manner.
Key Responsibilities:
- Provide primary support for SIHO clients and brokers on day to day inquiries and issue resolution
- Create, update, and distribute appropriate documents that assist in improving SIHO’s service to customers.
- Assist with new account implementations, client orientations, open enrollment sessions and quarterly reviews, as needed
- Identify and communicate process improvement opportunities to prevent repeat calls on the same topic.
- Actively engage in tasks that continuously reduce repeat calls to all departments and escalated calls to Employer Services Team.
- Assist in the development of and the implementation of internal controls and procedures.
Qualifications
Minimum Skills Requirement:
- Possess a passion for customer service
- Two years experience in customer service or related environment
- Knowledge of the managed health care industry preferred
- Demonstrated ability to solve complex benefits problems
- Excellent writing and speaking skills
- Computer literate in Microsoft Excel and Word. (Experience in Publisher and Access helpful)
- Ability to work at a self-directed pace in a changing, multi-task environment
- Professional appearance and presence
- Must be able to travel to other locations and at times may require an overnight stay
- Bachelors Degree preferred or equivalent work experience
Other:
- (internal candidates) Current PMAS performance evaluation of “3” or higher
