Employee Benefits Account Manager

Description

Are you ready to make an impact at a leading insurance agency that values innovation, growth, and delivering exceptional results for clients?

At Sihle Insurance Group, we are dedicated to providing exceptional service and personalized insurance solutions that meet the unique needs of our clients. With over 50 years of experience in the industry and office locations spread throughout Florida, we’ve earned a reputation for excellence and integrity. As a business that is fully committed to remaining a family-owned and community-focused business, we pride ourselves on fostering a positive and supportive work environment, where every team member can thrive.

We’re looking for an experienced Employee Benefits Account Manager to join our team! If you're a strategic thinker with a focus on customer service and business growth, this is your chance to play a key role in driving client satisfaction and expanding our portfolio.

Why Choose Sihle Insurance Group?

• Competitive Salary & Benefits: We offer a competitive salary and 100% company paid medical and dental benefits along with 100% company paid life insurance! Generous Paid time off: Holidays, Sick, PTO, and VTO (Volunteer Time off).
• Company-paid HSA contribution with eligible plan selection.
• Access to the company-sponsored Employee Assistance Program (EAP).
• Company match 401(k) plan.
• Bonus incentive based on individual/agency performance.
• Flexible Work Options: Enjoy flexible work opportunities and a healthy work-life balance. 
• Career Growth & Development: We believe in investing in your professional growth through ongoing training and continuing education opportunities.
• Making a Difference: Sihle Insurance Group is committed to giving back to the community and creating a positive and lasting impact. We value our clients, employees, and the communities we serve.
• Family-Owned Values: As a family-owned business, we prioritize long-term relationships and the well-being of our team. You'll be part of a culture that celebrates integrity, trust, and a commitment to excellence.

What we're looking for:

• Must be self-motivated and disciplined. Strong work ethic to exceed expectations and goals.
• Active Life & Health 2-15 license or the ability to obtain within 60 days of employment.
• Proven knowledge and experience in the employee benefits industry preferred.
• Proficiency in Microsoft Office Excel, PowerPoint, Outlook, Sales Force, and Employee Navigator preferred.  
• Excellent time management skills with the ability to manage multiple projects and priorities simultaneously.
• Strong verbal and written communication skills.
• Capacity to effectively handle multiple and changing client priorities and deadlines.
• Ability to effectively present information electronically, verbally, and in-person.
• Must handle sensitive information confidentially and in accordance with agency guidelines. 

What You’ll Do: 

• Develop and nurture strong relationships with a portfolio of clients, serving as their trusted advisor on matters related to employee benefits.
• Manage a book of business as assigned, comprised of either small and/or mid-market accounts.
• Oversee the administrative aspects of client accounts, including onboarding, enrollment processes, billing reconciliation, claims management, and compliance with regulatory requirements. 
• Act as a liaison between clients and insurance carriers to address and resolve any issues or concerns promptly and effectively.
• Address incoming correspondence and requests promptly and appropriately. Document all correspondence in the agency management system.
• Maintain accurate and updated client files per agency guidelines within the agency management system. 
• Partner closely with the internal benefits team to ensure the seamless delivery of services and resolve any client concerns or requests in a timely manner.