Property Manager

Company: Signet Management
Location: Cleveland, Ohio
Employment Type: Full-Time | On-Site
Position: Property Manager

Position Overview

Signet Management is seeking an experienced, highly motivated, and detail-oriented Property Manager to oversee the daily operations of a mixed-use residential and commercial property in the Cleveland area.

This position offers an exciting opportunity for a hands-on property management professional who takes pride in delivering exceptional resident experiences, maintaining strong financial performance, and ensuring efficient property operations.

The ideal candidate is organized, proactive, financially minded, and capable of independently managing day-to-day operations while maintaining strong relationships with residents, vendors, and ownership representatives.

We are looking for an individual who approaches property management with an ownership mentality and understands the importance of balancing resident satisfaction with operational efficiency and long-term asset performance.

Key Responsibilities

Property Operations & Management

• Oversee all daily operations of a mixed-use residential and commercial property.

• Maintain high standards for property appearance, cleanliness, safety, and overall operations.

• Conduct routine property inspections and proactively identify maintenance, operational, and capital improvement needs.

• Coordinate maintenance requests, preventative maintenance, repairs, and unit turns to ensure timely completion.

• Manage vendor relationships, monitor service quality, and ensure contractors fulfill their contractual obligations.

• Ensure compliance with applicable federal, state, and local regulations, Fair Housing requirements, and company policies.

• Serve as the primary on-site point of contact for residents, vendors, and management.

• Identify opportunities to improve operational efficiency, property performance, and the overall resident experience.

Leasing & Resident Relations

• Manage the full leasing process, including inquiries, property tours, applications, lease preparation, move-ins, and move-outs.

• Develop and implement leasing strategies to maximize occupancy and minimize vacancy loss.

• Oversee lease renewals and proactively identify opportunities to improve resident retention.

• Monitor market conditions, rental rates, and competitor properties to support pricing recommendations.

• Maintain positive resident relationships through timely communication, responsiveness, and professional problem resolution.

• Address resident concerns, complaints, and lease violations consistently and professionally.

• Maintain accurate resident records, lease documentation, and property management system information.

Financial Management & Reporting

• Assist with annual property operating budgets and ongoing financial performance monitoring.

• Review monthly financial statements, operating expenses, and budget-to-actual variances.

• Oversee rent collections, delinquency management, and accounts receivable.

• Review, code, and process vendor invoices accurately and in a timely manner.

• Monitor controllable operating expenses and identify cost-saving opportunities without compromising service quality.

• Prepare regular property performance updates, leasing reports, and operational summaries for management.

• Support initiatives focused on improving net operating income (NOI), occupancy, and overall asset value.

Maintenance & Vendor Coordination

• Coordinate with maintenance personnel and third-party vendors to ensure timely resolution of service requests.

• Conduct regular inspections of common areas, vacant units, building systems, and exterior grounds.

• Oversee unit turnover schedules to minimize downtime between residents.

• Obtain and evaluate competitive vendor proposals for repairs, maintenance, and property improvements.

• Monitor preventative maintenance programs and ensure compliance with required inspections and safety standards.

• Assist with planning and coordinating capital improvement projects as directed by management.

Commercial Tenant Coordination

• Serve as a point of contact for commercial tenants regarding day-to-day property matters.

• Coordinate maintenance and operational needs affecting commercial spaces.

• Assist with monitoring commercial lease obligations and tenant-related requests.

• Maintain professional relationships with commercial occupants while ensuring consistency with property policies and lease requirements.

Qualifications

• Minimum of 3 years of residential property management experience preferred.

• Prior experience managing multifamily or mixed-use properties strongly preferred.

• Demonstrated knowledge of leasing, resident relations, budgeting, financial reporting, and property operations.

• Experience with property management software required; AppFolio experience strongly preferred.

• Strong understanding of Fair Housing laws and applicable landlord-tenant regulations.

• Excellent written and verbal communication skills.

• Strong organizational skills with the ability to manage multiple priorities independently.

• Proven ability to resolve problems, make sound decisions, and take initiative.

• Proficiency in Microsoft Office, including Excel, Outlook, and Word.

• Strong customer service skills and a professional, solutions-oriented approach.

Ideal Candidate

The successful candidate will be a proactive, accountable professional who takes ownership of property performance and consistently follows through on commitments.

We are seeking someone who:

• Takes initiative and identifies solutions before problems escalate.

• Understands the relationship between property operations, resident satisfaction, and financial performance.

• Communicates effectively with residents, vendors, colleagues, and leadership.

• Maintains strong attention to detail and accurate property records.

• Is comfortable working independently while collaborating with regional management.

• Demonstrates sound judgment, professionalism, and a commitment to operational excellence.

• Takes pride in maintaining a well-managed, welcoming, and financially successful property.

Why Join Signet Management?

Signet Management is a growing property management organization committed to delivering exceptional service, maintaining strong client relationships, and maximizing the performance of the properties entrusted to our care.

Our approach emphasizes accountability, operational excellence, proactive communication, and a commitment to both resident satisfaction and ownership objectives.

We value team members who take initiative, embrace responsibility, and are motivated to make a meaningful impact.

As a Property Manager with Signet Management, you will have the opportunity to work closely with experienced leadership, contribute directly to property performance, and grow professionally within a collaborative organization.

Confidentiality

This recruitment is being conducted confidentially. Additional information regarding the property and specific operational responsibilities will be shared with qualified candidates during the interview process.

Signet Management is an Equal Opportunity Employer.