Regional Manager

Summary

This position oversees the full spectrum of operations for aquatic facilities, including staff management, client relations, regulatory compliance, to maintenance oversight and strategic growth initiatives. This role combines both administrative and hands-on responsibilities, requiring strong knowledge of both aquatic and business aspects. 

Duties and Responsibilities

• Lead overall business operations within a region, ensuring strong client relationships and smooth facility management.
• Contribute to the development and execution of strategic plans to sustain and grow the business.
• Supervise staff at multiple levels, including training, performance management, scheduling, and payroll processing.
• Represent SPM in community and business meetings, promoting programs and strengthening partnerships.
• Maintain and generate operational reports, including attendance, safety, maintenance, payroll, incidents, certifications, and performance evaluations.
• Manage client facility needs, including contract oversight and the scheduling of seasonal openings and closings.
• Oversee pool maintenance, ensuring proper water chemistry, cleanliness, and mechanical function.
• Ensure compliance with all local, state, and federal health and safety regulations, maintaining all required certifications.
• Conduct and facilitate safety and aquatics certification training as needed.
• Monitor and maintain inventory of equipment and supplies.
• Stay current on industry trends and best practices.
• Perform other duties as assigned.

Minimum Job Requirements

·      Minimum four (4) years of aquatics experience with a minimum of two (2) years supervisory experience with multiple levels of staff. Preferred experience includes management of a large aquatics facility or managing multiple active facilities concurrently.  A combination of experience and education may be considered.

·      Valid driver’s license with a clean driving record.

Preferred Knowledge, Skills, and Abilities 

·       Working knowledge of aquatic facility mechanical systems and the ability to troubleshoot issues.

·       Familiarity with contract management and specifications.

·       Strong data and report generation skills.

·       Effective leadership abilities include staff organization, prioritization, and scheduling.

·       Excellent written and verbal communication skills.

·       Ability to build relationships and work with diverse communities.

·       Knowledge of recordkeeping systems and customer service standards.

·       Understanding of water chemistry, safety procedures, and environmental controls.

·       Knowledge of applicable health and safety regulations for public aquatic facilities.

·       Experience operating multi-pool facilities and managing safety compliance.

·       Planning, development, and program management skills.

·       Familiarity with aquatics certification standards.

Certifications preferred:

·       Certified Pool Operator (CPO)

·       Active Lifeguard Certification and/or LGI (preferred)

Benefits:

Salary $80k-100k

401k with 4% company match

Metric-based bonus potential (50% performance, 25% retention, 25% service sales)

Company vehicle

Gas card

Relocation assistance available