Community Liaison I Signature Healthcare Hospice I Portland, OR

Our Mission To Provide Life-Changing Service Our Core Values - CAPLICO

Celebration We love to celebrate successes and make work fun.

Accountability We hold ourselves to the highest standards of care and professionalism. Passion for Learning Ongoing training and innovation are a part of our DNA.

Love One Another We strive to see and treat each other as people whose interests matter as much as our own.

Intelligent Risk Taking We trust your judgment. Be innovative. Be entrepreneurial.

Customer Second In order for our patients to receive the care they deserve, we put our employees first.

Ownership We reward and support our employees who treat this organization as if they owned it.

JOB SUMMARY

The Community Liaison (Community Outreach Specialist) interfaces with hospitals, skilled nursing homes, board and care homes and outpatient discharge planning services, and physician offices. Provides and acts as a community resource and public relations representative in facilitating safe quality healthcare in our communities.

The COS is expected to generate appropriate patient referrals/ admissions by establishing and maintaining professional relationships with all referral sources. As well as responsible for completing all referrals.

DUTIES & RESPONSIBILITIES

• Responsible to become a subject matter expert on Medicare Hospice guidlines, Signatures Care’s offerings, disease specific clinical criteria and evidence-based medicine.

• Accountable for set goals and results. Focuses on providing solutions and executing them.

• Analyzes territory and develops call routing to establish correct targets, reach and frequency for maximal territory growth.

• Develops sales messaging and strategies that align to the customers’ needs to ensure home health appropriate patients gain access to services.

• Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; remaining current with changes in healthcare field in order to understand customer industry.

• Continuously conducts market assessments and develops a comprehensive marketing plan designed to meet budgetary volume projections, active census growth as well as revenue growth.

• Assists the leadership team with developing and maintaining a culture of setting goals, recognizing great performance and celebrating.

• Plans and assists celebrations by actively participating in the agencies culture committee.

• Works with DCS team to create and establish specialty clinical programs that can be utilized as marketing techniques.

• Maintains professional relationships and collaborates with internal, clinical, and administrative team.

• Attends team meetings on regular basis.

• Resolves customer feedback by investigating opportunities for development; developing solutions; preparing reports; collaborates on resolutions with program management.

• Able to apply training and leverage tools and resources when executing strategies with customers with a strong sense of urgency.

• Open to and proactively applies coaching feedback from direct manager with the intentions on improvement of various skillsets.

• Timely completion of administrative duties: expense reports, mileage reports, marketing reports, unsigned order follow up and other administrative actions by required times.

• Documents all physician office visits, referral source visits, follow up, phone calls and gifts.

• A minimum of 50 documented quality interactions per week using RSL located in HCHB.

• Attend and actively participate in Weekly 30 Minute Individual Sales Meeting to review the week and prepare for the following week (see M.A.M. agenda for topics of discussion) with completion of MAM score card.

• Consistent 90 Day Evaluations of each territory to review progress or decline.

• Potential currently to move account to someone else.

• Communicate and coordinates with the intake and clinical team in an effective and timely manner on all referrals.

• Recruit and retain potential future employees from the community, clinical and administrative.

• Attend clinical case conferences, scheduling meetings, IDG and other team meetings as appropriate Perform related duties as required.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Works cohesively and leverages opportunities with Signature Home Health Care’s internal customers: Signature Hospice's Medical Director & Team Physicians, Clinical Supervisors, Clinical Field Staff, and Signature Home Health Leadership.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• Bachelor's degree in Marketing, Business Administration, or related field preferred, but not required.

• At least three years of experience in marketing management preferably in home health care operations.

• Demonstrated ability to be a self-motivator, and to hold ones self-accountable.

• Ability to market aggressively and deal tactfully with customers and the community.

• Knowledge of corporate business management.

• Demonstrates good communications skills, negotiation skills, and public relations skills.

• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.