What are the responsibilities and job description for the Hospice Intake Coordinator position at Signature Healthcare at Home - Portland?
Our Mission: To Provide Life-Changing Service
Our Core Values - CAPLICO
Celebration We love to celebrate successes and make work fun.
Accountability We hold ourselves to the highest standards of care and professionalism.
Passion for Learning Ongoing training and innovation are a part of our DNA.
Love One Another We strive to see and treat each other as people whose interests matter as much as our own.
Intelligent Risk Taking We trust your judgment. Be innovative. Be entrepreneurial. Customer Second In order for our patients to receive the care they deserve, we put our employees first.
Ownership We reward and support our employees who treat this organization as if they owned it.
JOB DESCRIPTION SUMMARY
The Hospice Intake Coordinator communicates and coordinates with patients, families, and physician offices. Process referrals and coordinate patient care. Assist to ensure smooth clinical operations. Maintain strong community relationships, and helps ensure adherence to regulations, policies, and procedures. The Hospice Intake Coordinator will typically have extensive experience in the Hospice industry.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
Respond to incoming phone calls to handle referrals, scheduling, and coordination of details to support field staff, patients, families, and referral sources. May advise patients and family caregivers as needed and within the LPN scope of practice.
Build and maintain strong relationships with referral sources and other community contacts.
Assist field staff with information, scheduling, and workflow.
Responsible for Homecare Homebase workflow appropriate to the Intake and PCC roles.
Work with the office team to provide other types of office support as needs dictate.
May perform visits in the field. All patient care tasks in the field and over the phone are performed according to standards for quality, productivity, documentation, and communication.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
POSITION QUALIFICATIONS
Previous Intake roles with 2-5 years of experience preferred, but not required.
Strong written and oral communication skills in person and over the phone.
Excellent customer service skills
Strong team skills
Organized
Flexible—responds well to changing priorities and conditions
Physical Requirements & Work Environment
May be required to alternately sit, stand, walk, stoop, or bend.
Work is performed primarily indoors, sitting.
Noise level is moderate.
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.