What are the responsibilities and job description for the Customer Relations Representative position at Signature Hardware?
Job Posting:
A leader in style, Signature Hardware provides high-quality, trending products for the kitchen, bathroom, and more. Backed by a team of innovative, knowledgeable associates, our ever-growing brand excels at delivering an inspiring, customer-first shopping experience for those looking to turn their house into a home.
Driven to excellence through team collaboration and problem solving, the Signature Hardware Customer Relations team is dedicated to people first. Our passion to provide our customers with the highest level of service drives our decisions, while the importance of creating a positive culture for our team directs our approach. We are advocates of autonomy and respect.
Position Summary:
The Customer Relations Representative is responsible for assisting all customers with purchases, pre/post-sale questions, basic installations, and problem resolutions, in a timely manner. Typical activities include the receiving of emails, phone calls, and web chats. The Representative should focus on following guidelines and using their time effectively. This Customer Relations Representative position will self-manage and interact with various associates from other departments. The Customer Relations Representative reports to the Customer Relations Supervisor.
This is a Hybrid role based out of Erlanger, KY, in accordance with the Signature Hardware Flex schedule.
Requirements
Pay Range:
$15.00 - $25.39
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
A leader in style, Signature Hardware provides high-quality, trending products for the kitchen, bathroom, and more. Backed by a team of innovative, knowledgeable associates, our ever-growing brand excels at delivering an inspiring, customer-first shopping experience for those looking to turn their house into a home.
Driven to excellence through team collaboration and problem solving, the Signature Hardware Customer Relations team is dedicated to people first. Our passion to provide our customers with the highest level of service drives our decisions, while the importance of creating a positive culture for our team directs our approach. We are advocates of autonomy and respect.
Position Summary:
The Customer Relations Representative is responsible for assisting all customers with purchases, pre/post-sale questions, basic installations, and problem resolutions, in a timely manner. Typical activities include the receiving of emails, phone calls, and web chats. The Representative should focus on following guidelines and using their time effectively. This Customer Relations Representative position will self-manage and interact with various associates from other departments. The Customer Relations Representative reports to the Customer Relations Supervisor.
This is a Hybrid role based out of Erlanger, KY, in accordance with the Signature Hardware Flex schedule.
Requirements
- Prior customer facing sales or customer service experience.
- Highly motivated to meet deadlines and provide excellent customer service.
- Ability to efficiently operate computers and multi-task different programs.
- Ensuring customer satisfaction with our products and services.
- Assist customers in the selection and purchase of product.
- Answer post-sale customer questions about product, policy and/or services.
- Resolve and de-escalate customer complaints.
- Collaborate with other members of the Customer Relations Department and cross departmentally to ensure customer satisfaction
- Continually enhance product and plumbing knowledge through provided training to promote a professional image.
- Maintain quality score and other communicated performance metrics.
- Practice and ensure compliance with company policies and procedures.
- Execute all other requirements, policies, and procedures set by Management.
- Ability to organize and prioritize work.
- Knowledge of Microsoft Office software (Outlook, Word, Excel, etc.).
- Willingness to learn and utilize technical plumbing terminology and basic functionality.
- Ability to effectively utilize customer relationship management system.
Pay Range:
$15.00 - $25.39
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
Salary : $15 - $25