What are the responsibilities and job description for the Insurance Customer Relations Representative position at Allstate - Brian Woods Agency?
SIGN ON BONUSES FOR CURRENTLY LICENSED AGENTS!!!Top Rated insurance agency is looking for an individual for full time licensed Property & Casualty on-site Relationship Manager. The right candidate must be self-motivated, assertive and organized, with an excellent phone voice. Written communication skills are also key in this position. Prior customer service experience is preferred, but will train the right individual.BenefitsAnnual Base Salary Commission Bonus OpportunitiesPaid Time Off (PTO)Hands on TrainingMon-Fri ScheduleCareer Growth OpportunitiesRetirement PlanResponsibilitiesCustomer Service & Retention: Handle inbound service calls (billing, ID cards, policy changes, claims guidance) Conduct policy reviews to ensure proper coverage Assist clients with claims support and documentation Maintain accurate client records in CRM Provide proactive renewal outreachInside Sales & Growth: Convert inbound quote requests to new policies Cross-sell auto, home, renters, umbrella, and specialty lines Identify coverage gaps and educate clients Ask for and generate referrals Follow up on warm leads and website inquiriesAgency Support: Support the sales team with follow-up tasks Help maintain a positive, high-energy office culture Participate in training and performance coaching Contribute to agency growth goalsWhat We Offer:Competitive salary commission incentives based on your performance.Clear career advancement opportunitiesgrow into a sales agent, manager, or more!A steady flow of new clients to onboard and cross-sell.Comprehensive training & coaching to help you succeed.A dynamic team environment that rewards hard work and dedication.Hours: 830a-530p M-FRequirements 1 year experience in relationship management or inside sales (insurance experience preferred but not required) Ohio Property & Casualty License (or ability to obtain) Strong phone presence and communication skills Comfortable discussing money and coverage recommendations Organized and detail-oriented Ability to multitask in a fast-paced office Coachable and growth-mindedPreferred but not required: Prior insurance experience Sales or cross-selling experience College degree or equivalent work experienceMust be able to work on-sitethis is not a remote position.
Salary : $40,000 - $65,000