Mobile Device Technician

Mobility Services Team

RESPONSIBILITIES:

• Provide modern smartphone and tablet technology for remote and local users across 8 building campus.
• Provide support for new and ongoing Mobility related projects.
• Provide support for mobile device migration efforts.
• Respond to requests from internal and authorized external business units in a timely manner for Tier II support: telephone, e-mail, remote control, and occasional on-site problem diagnosis and resolution for mobile device issues.
• Enforce mobile device policies and procedures in the EMM environment.
• Integrate commercial off-the-shelf and in-house mobile applications into the MDM catalog and ensure deployment of those applications.
• Cooperate with consultants for installations, deployments, and troubleshooting of new releases as needed.
• Manage service vendor(s) to ensure quality and provide feedback on ways the vendor(s) can improve services.
• Maintain system integrity and security by resolving issues from compliance scans.
• Maintain system configuration design documentation and MDM continuity documentation.

QUALIFICATIONS:

• 1 to 3 years of hands-on experience in Mobile device support, IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, IT Business Analysis, or other IT related fields in a large enterprise organization.
• 1-3 years of relevant work experience and basic knowledge with Mobile Device Management (MDM), Enterprise Mobility Management (EMM), or Unified Endpoint Management (UEM) and tools such as Workspace One (AirWatch), Verizon MDM, Apple Business Manager, and Microsoft Intune is a plus.
• Knowledgeable with both iOS and Android devices.
• Strong customer and team orientation with a focus on collaboration, an ability to work independently, and a high level of professionalism and quality.
• Willingness to grow and learn with a new IT team in a cutting-edge technology discipline
• Strong organizational and customer service skills with attention to detail.
• Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms.
• Ability to plan and prioritize workload to meet implementation schedules and minimize schedule conflicts.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.