What are the responsibilities and job description for the Operations Coordinator position at Signal of Middle Georgia?
Company Description Signal of Middle Georgia provides mobile patrols, dedicated security officers, and rapid dispatch services to safeguard commercial, residential, industrial, and distribution properties. High-visibility patrol vehicles serve as a strong deterrent and help maintain a secure environment day and night. The company offers customized security solutions, detailed incident reporting, and a professional team focused on being a reliable, approachable presence on every property. Team members work closely with clients to address specific security needs and enhance overall safety coverage. Signal of Middle Georgia continues to grow its services by prioritizing responsiveness, professionalism, and client peace of mind.
Role Description The Operations Coordinator is a full-time role based in Macon, GA. This position is responsible for coordinating daily security operations, including scheduling patrols and officer shifts, monitoring dispatch activities, and ensuring timely response to client requests. The role involves managing administrative tasks such as maintaining records, preparing reports, and updating operational documentation. The Operations Coordinator works closely with security officers and leadership to support service quality, resolve operational issues, and maintain clear communication with clients. This role also supports continuous improvement efforts by tracking performance indicators and assisting with process updates to enhance efficiency and client satisfaction.
Qualifications
- Strong Operations Management skills, including coordinating schedules, overseeing daily activities, and supporting process improvements.
- Effective Communication skills for interacting with team members, leadership, and clients in a clear, professional manner.
- Customer Service skills to address inquiries, manage client expectations, and support a positive client experience.
- Analytical Skills to review reports, identify trends, and support data-informed decisions.
- Administrative Assistance skills for managing documentation, organizing records, and handling routine office tasks.
- Proficiency with basic office software and dispatch or scheduling systems.
- Strong attention to detail, reliability, and ability to prioritize multiple tasks in a fast-paced environment.
- Relevant experience in security operations or a related field is preferred.
- High school diploma or equivalent required; additional education or certifications in security, operations, or administration are a plus.