What are the responsibilities and job description for the Clerical Specialist position at Sigma, Inc.?
757063 Clerical Support , Newton, MA, 4 Months Contract
Sigma, Inc. is looking for Clerical Support t o work onsite with our client in Newton, MA.
This is with the Commonwealth of Massachusetts and the City of Newton. Will be required to work onsite at 1000 Commonwealth Ave.
Shift Timings : M-F, 7.5 hrs / day and 37.5 hrs / week.
Short Description : Performs clerical activities including data entry, word processing, water and sewer use billing, abatement preparation, telephone answering, and complaint resolution.
Duties and Responsibilities :
- As required, operates a multi-line telephone to receive incoming calls.
- Screens and directs calls to the proper section or person.
- Takes and relays messages.
- Attends counter and answers billing and other questions and inquiries
- Data enters water and sewer usage, approved abatements, customer information, and changes, and updates computer and hard copy files
- Assists in calculating and processing abatements requests. Ensures approved abatements are sent out and recorded.
- As required, prepares a variety of daily, weekly, monthly, or periodic reports.
- May be required to perform other departments' data entry / retrieval and filing and record maintenance.
- Follows and adheres to department, city, and other government rules, regulations, policies, and procedures.
Qualifications : At a minimum, the candidate should have some customer service, billing, computer, and telephone experience. Additionally, it is desirable if they have any MUNIS and / or government experience.
