What are the responsibilities and job description for the TeleOps Support position at Sigma Design?
Teleops Support
Sigma Design is a product development, engineering, and manufacturing firm. Based out of the Pacific Northwest, we offer innovative concept through production services to diverse clients around the globe. Sigma Design believes in hiring, developing, and recognizing the best. We offer competitive compensation, a 401(k) with up to 4% company match, quarterly bonus program, 15-days of accrued PTO and 9 company paid holidays. In addition, Sigma Design has multiple options for medical insurance and dental insurance. We also offer voluntary benefits: vision, long-term disability, and life insurance.
Position Details:
The Teleops Support is responsible for ensuring the continuous operation of robotic systems by providing mechanical and software support to the Teleoperation team. This role helps unblock issues that could impact robot functionality, supports the execution of teleoperation tasks, and collaborates with engineers to maintain safe, efficient, and reliable robot performance. You will perform daily robot checks and fault recovery.
Essential Job Functions - Responsibilities:
Standard lab/production environment. Appropriate safety garments (PPE) must be worn. Occasionally may be required to work in environmental conditions that emulate typical user environments in order to facilitate design testing and validation. Occasionally may be required to travel as required to other facilities, clients, or suppliers. Must be able to stand and work as long as 12 hours in different positions. Must be able to lift up to 50 pounds unassisted.
Sigma Design is a product development, engineering, and manufacturing firm. Based out of the Pacific Northwest, we offer innovative concept through production services to diverse clients around the globe. Sigma Design believes in hiring, developing, and recognizing the best. We offer competitive compensation, a 401(k) with up to 4% company match, quarterly bonus program, 15-days of accrued PTO and 9 company paid holidays. In addition, Sigma Design has multiple options for medical insurance and dental insurance. We also offer voluntary benefits: vision, long-term disability, and life insurance.
Position Details:
- This position will be In-Office
- $24.00 - $31.00 an hour ( $1 shift differential)
- Day shift: Monday – Friday, 6:00 am – 2:00 pm, Swing Shift: 2:00 pm – 10:00 pm
The Teleops Support is responsible for ensuring the continuous operation of robotic systems by providing mechanical and software support to the Teleoperation team. This role helps unblock issues that could impact robot functionality, supports the execution of teleoperation tasks, and collaborates with engineers to maintain safe, efficient, and reliable robot performance. You will perform daily robot checks and fault recovery.
Essential Job Functions - Responsibilities:
- Provide operational support to the TeleOps team, addressing mechanical and software-related issues to maintain robot uptime.
- Operate robotic systems remotely using teleoperation tools such as VR headsets, joysticks, and custom HMI devices.
- Monitor and assist with daily robot tasks, ensuring smooth and safe operations.
- Serve as a resource for troubleshooting and resolving operational blockers.
- Collaborate with engineers, operators, and data specialists to maintain operational consistency.
- Ensure adherence to safety protocols and operational standards.
- Assist with equipment setup, shutdown, and routine maintenance or checks.
- Follow Business Technology policies to protect sensitive data and reduce information security occurrences.
- High school diploma or equivalent required; technical training in robotics, automation, or related field preferred.
- Minimum of 2 yrs of experience in operational support, robotics, or related technical roles.
- Proficiency in Python required for running basic scripts, diagnostics, or system controls.
- Experience with control interfaces such as VR headsets, joysticks, or haptic devices preferred.
- Mechanical and software operational capability – able to troubleshoot and support both mechanical systems and software to maintain robot functionality.
- Strong understanding of lab safety standards and ability to enforce compliance.
- Strong attention to detail and patience when performing precision-based tasks.
- Ability to follow procedures, adapt to new technology, and provide constructive feedback.
- Strong written and verbal English language communication skills
- Excellent teamwork/interpersonal skills and the ability to communicate effectively
- Demonstrated ability to work collaboratively, both within and outside one's own work group
- Demonstrate commitment and adherence to Sigma Design Core Values
- Pass a post-offer background verification
Standard lab/production environment. Appropriate safety garments (PPE) must be worn. Occasionally may be required to work in environmental conditions that emulate typical user environments in order to facilitate design testing and validation. Occasionally may be required to travel as required to other facilities, clients, or suppliers. Must be able to stand and work as long as 12 hours in different positions. Must be able to lift up to 50 pounds unassisted.
Salary : $24 - $31
