Customer Interface Specialist

 Key Responsibilities

• Serve as the primary technical point of contact for customer-reported issues related to PCB assembly, including SMT, THT, mixed-technology builds, and prototype rework.
• Review customer documentation such as BOMs, pick-and-place files, assembly drawings, and test requirements to identify potential DFA and manufacturability issues.
• Identify and escalate BOM discrepancies, recommend common discrete alternative or replacement components, and communicate CAD or data file defects to customers with clear technical documentation and logs.
• Communicate effectively with customers by providing timely updates and clear explanations of issues, root causes, and resolutions.
• Collaborate closely with engineering, product, quality, and operations teams to drive timely and effective issue resolution.
• Track recurring issues and recommend corrective and preventive actions to improve overall product quality and process efficiency.
• Participate in customer and internal operations calls, including on-call or escalation meetings, as required.
• Ensure adherence to SLAs, quality standards, and customer support best practices.
• Ensure compliance with IPC standards, internal quality procedures, and customer-specific requirements.
• Support fast-paced prototype and quick-turn production schedules while maintaining high quality standards.

Qualifications – Knowledge, Skills & Experience

• Bachelor’s degree in Electrical Engineering, Electronics Engineering Technology, Manufacturing Engineering, or a related field.
• Excellent written and verbal communication skills, with the ability to clearly explain technical issues to both technical and non-technical stakeholders.
• Strong ability to interpret assembly drawings, BOMs, pick-and-place data, and test documentation, and to identify and suggest common discrete alternative or replacement components.
• Proven problem-solving skills with the ability to manage multiple priorities and make sound decisions in a fast-paced environment.
• Solid understanding of PCB assembly processes, including SMT, THT, selective soldering, reflow profiling, and manual rework.
• Highly organized, detail-oriented, and capable of working independently with minimal supervision.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Salary : $24 - $26