What are the responsibilities and job description for the Customer Service Rep/Product Service position at Sierra Pacific Windows?
JOB REQUIREMENTS: Work with Service Manager, Inside Sales team members,
customers, and sales representatives to initiate and schedule service
events to completion Communicate and coordinate service with customers,
distributors, service contractors, and sales department Partner with the
sales team to meet and exceed customers\' expectations of service Assist
customers with verbal and written technical guidance Assist in revolving
complaints while recording details of inquiries, concerns, and/or
complaints Process service orders, warranty reorders, changes, and
returns according to established departmental policies and procedures
Assist with training seminars Work with service contractors to ensure
insurance compliance within Sierra Pacific requirements Process
paperwork for subcontractors\' invoices Issue service contractors\' work
orders and guidance to resolve warranty field issues Monitor service
contractors\' performance metrics Monitor in-house metrics for service
performance \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: 6 months\'
Prior Customer Service Experience Preferred Demonstrated Window Product
knowledge Working knowledge of e-Bid and AS400 order systems a plus
Excellent verbal and written communication skills Proficient in
Microsoft Outlook, Word, and Excel High regard for accuracy Dependable,
self-motivated, and organized \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
In Person: Sierra Pacific Windows 520 S. Whelen Ave Medford, WI 54451
Mail a Rsum: Sierra Pacific Windows Attn: Cher Murphy 575 S. Whelen Ave
Medford, WI 54451 Apply Online
https://spi-ind.com/Careers/Details/4085208192026
customers, and sales representatives to initiate and schedule service
events to completion Communicate and coordinate service with customers,
distributors, service contractors, and sales department Partner with the
sales team to meet and exceed customers\' expectations of service Assist
customers with verbal and written technical guidance Assist in revolving
complaints while recording details of inquiries, concerns, and/or
complaints Process service orders, warranty reorders, changes, and
returns according to established departmental policies and procedures
Assist with training seminars Work with service contractors to ensure
insurance compliance within Sierra Pacific requirements Process
paperwork for subcontractors\' invoices Issue service contractors\' work
orders and guidance to resolve warranty field issues Monitor service
contractors\' performance metrics Monitor in-house metrics for service
performance \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: 6 months\'
Prior Customer Service Experience Preferred Demonstrated Window Product
knowledge Working knowledge of e-Bid and AS400 order systems a plus
Excellent verbal and written communication skills Proficient in
Microsoft Outlook, Word, and Excel High regard for accuracy Dependable,
self-motivated, and organized \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
In Person: Sierra Pacific Windows 520 S. Whelen Ave Medford, WI 54451
Mail a Rsum: Sierra Pacific Windows Attn: Cher Murphy 575 S. Whelen Ave
Medford, WI 54451 Apply Online
https://spi-ind.com/Careers/Details/4085208192026