Client Care Coordinator

Are you an organized, detail-oriented professional who wants your work to make a real impact on the community? Sierra Mental Wellness Group is seeking a Client Care Coordinator to support our Outpatient Therapy Program.

Location: Roseville, CA

Schedule: Full-Time | Monday-Friday from 8:00 AM – 5:00 PM

Pay Range: $24.00-$26.00/hour

Why Join Sierra Mental Wellness Group?

At Sierra Mental Wellness Group (SMWG), we strengthen community well-being by providing compassionate, high-quality, and accessible behavioral health services, including outpatient, mobile crisis response and hospital crisis services. Our administrative teams are essential to ensuring programs operate smoothly, accurately, and in compliance with regulatory and contractual requirements.

What You’ll Do

The Client Care Coordinator is the warm, organized first point of contact for the outpatient program's clients and the operational support behind the clinical team. The role centers on coordinating client care, from first call through scheduling and follow-up, while also providing day-to-day office support. It is well suited to someone reliable and self-motivated who takes initiative, anticipates the team's needs, and takes direction from program supervisors and management.

In this role, you will:

• Answer new client calls and emails; create a warm, professional first impression.
• Coordinate client intake, scheduling, and rescheduling; manage the program calendar.
• Support clients through the care process, including insurance verification and follow-up as needed.
• Coordinate referrals and intakes, and serve as a point of contact for referral sources.
• Provide billing support for services as needed.
• Support management with insurance credentialing (e.g., tracking documentation and assisting with roster and application steps).
• Provide onboarding support for new therapists.
• Support marketing efforts, including community outreach and social media.
• Provide daily office and administrative support to the clinical team and general office coordination.
• Take direction from supervisors and management; take initiative to improve program operations; other duties as assigned.

Please note: This overview highlights core responsibilities and may evolve to meet program and operational needs.

What You’ll Bring

We’re looking for a dependable, organized professional who can manage multiple priorities while maintaining accuracy, professionalism, and confidentiality.

Required Qualifications

• High school diploma or equivalent; additional education a plus.
• Prior administrative or office experience required; healthcare or behavioral health setting preferred.
• Comfortable using technology; experience with EHR systems a plus.
• Strong communication, organizational, and multitasking skills.
• Friendly, professional, and client-centered.
• Reliable and self-motivated, with the ability to take initiative and anticipate needs.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Strong organizational skills with exceptional attention to detail and follow-through
• Ability to work independently, prioritize tasks, and manage responsibilities with minimal supervision
• Strong verbal and written communication skills
• Commitment to confidentiality and discretion with sensitive client, staff, and organizational information

Preferred Qualifications

• Associate or bachelor's degree
• Experience in a healthcare, behavioral health, nonprofit, or public-sector setting
• Familiarity with EHR systems, compliance reporting, or data tracking in a regulated environment
• Experience with Paylocity or similar HRIS/training management platforms
• Valid California driver’s license

Benefits

• Comprehensive medical, dental, and vision insurance
• Employer-sponsored life insurance and voluntary life coverage
• Pet insurance and additional voluntary benefits
• 403(b) retirement plan
• Up to 144 hours of Paid Time Off (PTO) annually during first 5 years

Ready to Make a Difference?

Apply today to join Sierra Mental Wellness Group and help strengthen the systems that support individuals in crisis across California.

Sierra Mental Wellness Group is an Equal Opportunity Employer. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are available upon request — contact hr@sierramentalwellness.org.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance

Application Question(s):

• Multiple Choice Question: Are you comfortable entering, verifying, and maintaining records in electronic systems while following confidentiality requirements?

o Yes
o Somewhat
o No

• This role may require occasional local travel for administrative support tasks. Please confirm whether you are able to meet this requirement.
• Please briefly describe your professional administrative or office support experience, including the number of years and the types of responsibilities you have handled.
• Please describe any experience you have working in behavioral health, human services, nonprofit, healthcare, or public-sector settings. If you do not have experience in these environments, please share experience that you believe is transferable.
• This role involves entering and maintaining confidential records in electronic systems. Please describe your experience working with confidential or sensitive information and how you ensure accuracy and confidentiality.
• This position is fully on-site in San Luis Obispo, CA and is not remote. Please confirm that you are able to meet this requirement.

Work Location: In person

Salary : $24 - $26