Assistant Manager - Starbucks - Caribe Royale Orlando Hotel

Scope of Position

The Assistant Manager is primarily responsible in overseeing daily store operations, delivering exceptional customer service, maintaining high standards of food and beverage quality, and ensuring a welcoming store environment. This role involves leading and motivating associates, managing staffing and inventory, monitoring operational performance, and ensuring compliance with company policies, and health and safety regulations.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• Minimum 2-3 years’ experience in a leadership role in a food and beverage environment; Licensed Starbucks Store experience is a plus.
• Must have proven leadership, organizational, interpersonal and communication skills
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Knowledge of Micros or other Point of Sale (POS) Systems.
• Ability to operate a motor vehicle.
• A food handling certification must be completed within the first 90 days of employment.

Responsibilities

• Ensure all associates have proper supplies, equipment and uniforms.
• Maintaining inventory of equipment and other supplies in accordance with Starbuck’s standards.
• Review payroll, manage schedules, maintain labor costs, and adapt operations based on guest needs and trends.
• Assist in recruiting, onboarding, training and developing baristas.
• Supervise daily activities and delegate responsibilities effectively.
• Motivate associates, provide performance feedback, and encourage teamwork.
• Oversee daily operations, including order taking, beverage preparation, food service, and cash handling.
• Support the achievement of daily, weekly, and monthly sales targets.
• Implement promotional campaigns and seasonal product initiatives.
• Monitor inventory accuracy, product waste, and cost control.
• Monitor equipment functionality, store cleanliness, and overall presentation.
• Perform regular inspections of all areas in order to direct work. Emphasis to be sanitation and cleanliness.
• Perform any other reasonable duties as required by management.

Education

• Two-year college degree or
• Minimum four years’ experience in a Food and Beverage position.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work flexible schedules including holidays and weekends.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.

Physical Requirements

• Able to work in a fast-paced environment.
• Must be able to work in a fast-paced environment, be physically fit in order to lift, pull and push items up to 50 pounds.
• Requires standing/walking/reaching and bending throughout shift.