What are the responsibilities and job description for the Service Engineer Indianapolis - IN - Indiana position at Sierra Business Solution LLC?
Job Description
Role Descriptions: Responsibilities
Perform endtoend reimaging and operating system upgrades of LACE systems using standardized enterprise build procedures, supporting phased upgrade waves across multiple laboratory locations
Develop and execute Windows PowerShell automation to standardize LACE builds, accelerate deployment, reduce manual effort, and enforce configuration consistency
Integrate LACE systems into the Lilly enterprise environment by joining Active Directory domains, configuring network settings, establishing required network bridges
Install, configure, and validate Waters Empower CDS on LACE systems, including system registration, database connectivity, and postreimage Empower system reassociation
Enable and configure chromatography instruments (LC, detectors, etc.) through LACE and integrate them with Empower for reliable instrument control and data acquisition
Execute postbuild validation and readiness checks, provide technical documentation and status reporting, and collaborate with Global Laboratory IT, vendors, and local lab teams to meet delivery milestones
Required (MustHave) Skills & Experience
Strong handson experience with Windows OS deployment, reimaging, and upgrades
Advanced Windows PowerShell scripting for system automation
Demonstrated experience supporting Waters Empower CDS and LACE environments
Solid understanding of chromatography instrument connectivity via LACE
Strong networking fundamentals like IP Addressing, DNS, Network Bridging
Ability to independently troubleshoot OS, network, Empower, and instrument issues
Knowledge on ALM and Service Now
Preferred (GoodtoHave) Skills
Prior experience supporting Eli Lilly or similar global pharma environments
Familiarity with GxP, CSV, and validationaware system builds
Experience managing or supporting large LACE fleets (100 systems)
Exposure to instruments from Agilent, Thermo, Waters, or similar vendors
Knowledge of Empower upgrades, system recreation, or multisite deployments
Desirable Skills:
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Salary : $45