Assistant Director of Admissions

The Assistant Director of Admissions supports the recruitment efforts and goals of the University. Reporting to the Director of Admissions, the Assistant Director will build and maintain relationships with and advise prospective students and their families, from inquiry to enrollment. They will manage a primary recruitment territory and travel calendar and continue to strengthen relationships with school counselors and advisors. They will also host on campus and virtual visit opportunities. This role plays a key part in achieving enrollment and retention goals through strong collaboration, relationship building, organization and a student-centered mindset.

Key Responsibilities

• Build and maintain relationships with prospective students and their families, from inquiry to enrollment
• Manage a primary recruitment territory and travel calendar. 
• Build relationships with school counselors, advisors and key influencers 
• Host and support on-campus and virtual visit opportunities such as open houses and admitted student events.
• Represent Siena University at recruitment events - both on campus, off campus and virtually. 
• Communicate effectively a strong and differentiated brand position for Siena University.
• Review admissions applications and provide recommendations on admissions.
• Utilize our CRM (Slate) to manage recruitment, communication and reporting.
• Analyze enrollment data and trends to inform recruitment and territory strategy.

Minimum Qualifications

• Education: Bachelor's degree required 
• Customer service excellence: Strong commitment to customer service, giving our families the best experience possible.
• Collaboration: Demonstrated ability to partner effectively with others both internally and externally
• Analytical & communication skills: Strong interpersonal communication and organizational skills. Able to explain complex information in a clear and supportive way. Comfortable presenting to large groups.
• Ethics & confidentiality: High degree of professionalism, accuracy, and discretion in handling sensitive student information.
• Accuracy: high attention to detail and commitment to accuracy 
• Time Management: ability to manage multiple priorities in a fast-paced, team-oriented environment.
• Technology Focused: proficiency with Microsoft Office and a curious mindset towards learning new software systems.
• Mission Driven: demonstrated commitment to Siena's mission of student access, affordability, and success.
• Candidates must possess a valid driver's license and insurability at the time of appointment and must maintain such license and insurability throughout the tenure of employment.

Preferred Qualifications

• Education: Master's degree in Higher Education Administration, Business, or a related field.
• Experience: 2 years of experience in sales, admissions or higher ed 
• Technology Fluency: Experience with student information systems or databases such as Ellucian Banner, Slate or similar tools.
• Public engagement: Skilled presenter at recruitment events and counselor programs; capable of translating policy into accessible, engaging language for families.
• Process improvement: Familiarity with continuous improvement methodologies to streamline operations and enhance service quality.

Core Competencies

• Student advocate: Delivers caring, student-centered service that breeds success.
• Collaborative Teammate: Works effectively across campus to ensure a seamless experience for students and families.
• Learner and Problem-Solver: Demonstrates curiosity, initiative, and adaptability in mastering new tasks.
• Ethical Steward: Handles confidential financial and student information with integrity and discretion.
• Effective Communicator: Builds trust through clear, compassionate, and professional communication