Development Operations Coordinator

Position Title:

Development Operations Coordinator

JOB PURPOSE

The Development Operations Coordinator plays a key role in advancing Siena Francis House's mission by supporting fundraising operations, donor and volunteer data management, constituent engagement, grant development activities, and communications initiatives.

This position serves as a collaborative member of the Development Team and works closely with the Development Team to strengthen fundraising effectiveness, improve data integrity, enhance volunteer engagement, and support organizational communications.

The ideal candidate is highly organized, analytical, detail-oriented, and eager to learn all aspects of nonprofit development and communications. This position offers an opportunity to gain broad experience across the areas of database administration, fundraising, volunteer coordination, donor stewardship, grant development, and social media engagement.

This position reports to the Chief Development Officer.

ESSENTIAL JOB DUTIES

• Assist with the ongoing management, maintenance, and improvement of Siena Francis House's donor and volunteer databases.
• Conduct data cleanup projects to improve accuracy, reporting capabilities, constituent engagement, and fundraising effectiveness.
• Analyze donor and volunteer data to identify trends, opportunities, and actionable insights that support organizational goals.
• Support gift processing, donor acknowledgments, record maintenance, and related fundraising operations.
• Generate reports, mailing lists, dashboards, and analytics to support fundraising, volunteer engagement, and organizational decision-making.
• Work collaboratively with the Volunteer Coordinator to evaluate volunteer participation trends, identify seasonal staffing needs, and support recruitment and engagement strategies.
• Assist the Grant Writer with research, data collection, reporting, proposal preparation, and grant tracking activities.
• Support social media and communications efforts through content creation, photography, storytelling, and mission-focused outreach across multiple platforms.
• Assist with donor events, volunteer activities, fundraising initiatives, and other special projects as assigned.
• Collaborate effectively with Development Team members, finance staff, program staff, volunteers, and community partners.
• Maintain confidentiality of donor, client, volunteer, and organizational information.
• Perform other duties as assigned.

JOB REQUIREMENTS

• Strong organizational skills with exceptional attention to detail.
• Demonstrated ability to analyze information and identify trends and opportunities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Strong interpersonal skills and ability to work collaboratively across departments.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to learn and effectively utilize CRM and volunteer management software systems.
• Interest in fundraising, nonprofit management, communications, and community engagement.
• Commitment to Siena Francis House's mission of serving individuals experiencing homelessness.
• Willingness to undergo drug testing and background investigation.
• Work location: In-person.

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor's degree required.
• Degree in business, communications, marketing, nonprofit management, public administration, data analytics, journalism, social sciences, or related field preferred.
• Internship, volunteer, student leadership, fundraising, communications, data analysis, research, or nonprofit experience preferred.
• Experience working with databases, CRM systems, spreadsheets, or data management tools preferred.
• Experience creating social media content and utilizing social media platforms preferred.

Equivalent combinations of relevant education and experience may be considered.

WORK ENVIRONMENT: 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is an office setting with varying degrees of temperatures and noise levels.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: 
 Siena Francis House provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-VERIFY: 
 Siena Francis House is a participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit: http://www.uscis.gov/e-verify/employees.

PHYSICAL DEMANDS: 
 The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is performed primarily in a climate-controlled office environment with moderate noise levels. The employee will routinely use standard office equipment, including computers, telephones, printers, and other business machines. The position requires prolonged periods of sitting, frequent computer use, and occasional standing or walking throughout the office. Occasional lifting of materials up to 25 pounds may be required. Evening and weekend hours, as well as occasional local travel, may be necessary to support fundraising events, volunteer activities, and organizational functions.. Specific vision abilities required by this job include close vision.

I have read, understand and can perform the essential functions of this job with or without reasonable accommodations? ☐ Yes ☐ No 

If reasonable accommodation is sought, please identify the accommodation.