Miracles Case Manager

JOB PURPOSE:

This position is responsible for providing direct services to homeless individuals who reside at the Siena Francis Miracles Residential Treatment Center. This position is also responsible for providing in-reach, case management, mentorship and coordination of support services for clients of the Miracles Program. This position serves under the direction of the Program Manager. 

ESSENTIAL JOB DUTIES:

• Provide intensive case management services for clients of the Miracles Program to include medical, physical, emotional, psychosocial, financial assistance and housing needs.
• Provide direct assistance to clients including, but not limited to, intake, evaluation, translation, transportation, referral, food, shelter, and clothing.
• Assist in the development and administration of a social/human service programs for clients of the Miracles Program.
• Utilize a strength based and trauma-informed approach to work collaboratively with clients and other treatment team members to help support clients in their treatment and recovery.
• Assist in the collection of usable information for reporting purposes and in order to apply for grant funds.
• Assist in the implementation of policy and procedures of the Miracles Treatment Program.
• Complete documentation and maintain quality, up-to-date records; enter necessary information into Homeless Management Information System (HMIS).
• Coordinate activities with other agencies such as Charles Drew Health Center, Visiting Nurse Association, and Community Alliance.

• Participate in all assigned meetings, staff development and training as required.
• Remain culturally sensitive and respectful in all client and staff interactions.
• Adhere to all client confidentiality requirements & standards.
• Consult with Program Manager as needed.

• Strong case management skills.
• Knowledge of issues surrounding homelessness, including mental illness, domestic violence, chemical addictions, criminal behavior and dysfunctional thinking.
• Understanding and supportive of a trauma-informed system of care.
• Ability to react quickly and calmly in an emergency and recognize symptoms of common mental and physical illness and make appropriate referrals for services.
• Extensive working knowledge of other local agencies, programs and resources that can be shared with clients.
• Ability to support the agency’s mission and philosophy and demonstrate sensitivity to cultural and economic diversity and workplace harmony.
• Strong verbal, written, and interpersonal skills.
• Ability to work independently and as a team member in a fast-paced environment.
• Strong organizational and time-management skills.
• Communicates collaboratively with government and non-governmental organizations, state and federal judicial systems, state and community corrections, businesses, and other local agencies to provide information and services on behalf of the Miracles Treatment Program.
• Work cooperatively with the legal system to ensure coordination of services including court appearances when appropriate.

• Perform other duties as requested by the Program Manager.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in social work, sociology, psychology or related field is preferred; experience work in the areas of case management and provision of support services necessary.
• Two years employment experience in social services and case management preferred.
• Ability to incorporate diversity and culturally sensitivity to programs.
• Excellent communication and interpersonal skills.
• Basic working knowledge of Windows (MSWord, Excel and publisher). Good working knowledge of e-mail and Internet.
• Positive attitude; energetic; dedicated to helping the homeless and/or chemically dependent.

WORK ENVIRONMENT: 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is an office setting with varying degrees of temperatures and noise levels. 

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: 
 Siena Francis House provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-VERIFY: 
 Siena Francis House is a participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit: http://www.uscis.gov/e-verify/employees.
 

PHYSICAL DEMANDS: 
 The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, lift and/or move up to 20 pounds, and talk and hear. The employee is occasionally required to sit, and reach with hands and arms. The work environment may have extended working hours, frequent time constraints, and shifting priorities, contributing to physical and mental stress. Specific vision abilities required by this job include close vision.

I have read, understand and can perform the essential functions of this job with or without reasonable accommodations? ☐ Yes ☐ No 

If reasonable accommodation is sought, please identify the accommodation.

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The Siena Francis House welcomes, shelters, and empowers individuals experiencing homelessness to navigate their own path to safe and appropriate housing. The Siena Francis House provides low barrier emergency shelter to meet the immediate needs of individuals who are experiencing homelessness, and assists them in resolving their housing crisis.

Name (Printed): ________________________________ Date: ___________________
 
 

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