What are the responsibilities and job description for the Field Service Technician position at Siemens Energy?
A Snapshot of Your Day
Field Service Technicians work in the field, traveling to customer locations to provide service, maintenance, and installation. They use their technical skills to troubleshoot issues when they arise to keep the customer’s equipment functioning properly. A Field Service Technician not only ensures the equipment is installed and working properly but also manages customer relationships to boost customer retention and satisfaction, which ultimately boosts the company’s profitability. Job requires > 90% traveling to customers.
How You’ll Make An Impact
Grid Technologies
Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Rewards
Field Service Technicians work in the field, traveling to customer locations to provide service, maintenance, and installation. They use their technical skills to troubleshoot issues when they arise to keep the customer’s equipment functioning properly. A Field Service Technician not only ensures the equipment is installed and working properly but also manages customer relationships to boost customer retention and satisfaction, which ultimately boosts the company’s profitability. Job requires > 90% traveling to customers.
How You’ll Make An Impact
- Installing, troubleshooting, or upgrading equipment supplied by the company in various field locations.
- Configuring hardware and software components after installation
- Performing routine maintenance on technology equipment
- Testing equipment to troubleshoot the issues.
- Documenting installation and repairs
- Maintaining all tools and equipment used during service calls.
- Teaching customers how to use the equipment properly.
- 5 years of experience, associate’s degree preferred or equivalent.
- Strong customer service skills
- Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
- Problem-solving skills to diagnose problems with malfunctioning equipment
- Time-management skills to handle appointments efficiently and stay on schedule
- Attention to detail to spot issues and complete accurate reports about the repairs
Grid Technologies
Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Rewards
- Career growth and development opportunities; supportive work culture
- Company paid Health and wellness benefits
- Paid Time Off and paid holidays
- 401K savings plan with company match
- Family building benefits
- Parental leave
