What are the responsibilities and job description for the IT Helpdesk Technician position at Sidus Space?
Sidus Space® (NASDAQ: SIDU) is an innovative space and defense technology company offering flexible, cost-effective solutions, including satellite manufacturing and technology integration, AI-driven space-based data solutions, mission planning and management operations, AI/ML products and services, and space and defense hardware manufacturing.
With its mission of Space Access Reimagined®, Sidus Space is committed to rapid innovation, adaptable and cost-effective solutions, and the optimization of space system and data collection performance. With demonstrated space heritage, including manufacturing and operating its own satellite and sensor system, LizzieSat®, Sidus Space serves government, defense, intelligence, and commercial companies around the globe.
Strategically headquartered on Florida’s Space Coast, Sidus Space operates a 35,000-square-foot space manufacturing, assembly, integration, and testing facility and provides easy access to nearby launch facilities. But it’s our people who truly set us apart. We foster a culture of collaboration, continuous learning, and agility, empowering our team to innovate and evolve in a rapidly changing industry. Join us at Sidus Space to be part of something extraordinary and help shape the future of space access!
Job Summary
The IT Helpdesk Technician installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
This position is expected to be 100% onsite in Cape Canaveral.
Essential Duties and Responsibilities
- Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals.
- Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools).
- Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary.
- Document all support incidents, track resolutions, and escalate complex issues to senior technicians or IT specialists.
- Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video conferencing tools.
- Provides support to the System Administrator, Security Analyst, and other technicians on security and/or network issues
- Assist users with password resets and account lockouts, maintaining a secure password reset process.
- Investigate and resolve basic Active Directory-related issues, such as authentication problems or access errors.
- Configure new employee devices with necessary software, accounts, and security settings.
- Maintain and deploy standardized system images for consistent configuration across devices.
- Perform basic hardware troubleshooting and diagnostics. Replace defective components like HDDs, RAM, and keyboards.
- Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts.
- Maintain accurate IT asset management.
- Coordinate secure data wiping and proper disposal of retired hardware
- Other duties as assigned.
Required Education and Experience
- High School diploma or equivalent.
- 1-3 years of desktop support experience in a business or corporate environment.
- Knowledge of Office 365 Suite, scripting (e.g., PowerShell, Python), Active Directory, Windows device setups, troubleshooting, and hardware replacements.
- Experience with network printers.
Desired Skills and Experience
- Ability to work independently and as part of a team.
- Self-starter, capable of independent problem solving.
- Excellent customer service skills.
Physical Requirements
- Sedentary Work – occasionally exerting up to 10 pounds of force to carry, lift, push, pull, or otherwise move objects. Sedentary work involves being stationary most of the time, sometimes requiring moving about the work center on concrete surfaces.
- Computer Work – daily use of laptop, computer monitor screen, keyboard, and mouse, sometimes utilizing a headset with microphone & speakers.
Travel Requirement
Ability to travel < 10%
Shift/Schedule
This position is for the day shift generally working 7:00am – 4:00pm or 8:00am – 5:00pm
Total Rewards and Perks
At Sidus Space, we ask a lot of our team members, which is why we give so much in return. In addition to a competitive salary, a Best-in-Class benefit program with a generous employer paid portion as well as a matching 401(k) on Day ONE, we offer a lot of perks, including:
- Jeans every day
- Regular onsite food trucks
- 5 free company t-shirts for Manufacturing Staff
- Paid Time Off - Up to 4 weeks of vacation, 5 sick days, and 11 paid holidays – 5 of which can be floated
- Adjustable stand-up desks
- Employee referral bonus program
- Educational assistance and professional training opportunities
- Company golf outings and other social events
Additional Eligibility Qualifications
- All candidates selected will be subject to background investigation and drug screen
- To conform to U.S. Government International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
- Must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship.
SIDUS SPACE is an Equal Opportunity Employer fostering a respectful work culture that values all contributors. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Affirmative Action and Disability Accommodation
Applicants wishing to receive information on Sidus Space’s Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us at people@sidusspace.com