ServiceNow Solution Architect

Job Title: ServiceNow Solution Architect (ITSM & Integration)

Location: Remote

Job Description

We are looking for an experienced ServiceNow Solution Architect with strong expertise in ITSM and integrations to support a migration from on-premises Outlook to Azure / Microsoft 365. The role involves assessing existing ServiceNow workflows tied to email-based requests and redesigning them to align with the new cloud-based environment. This is a short-term, part-time engagement requiring strategic oversight and hands-on architectural guidance.

Key Responsibilities

• Analyze current ServiceNow ITSM processes integrated with on-prem Outlook
• Design scalable solutions to transition workflows into Azure / Microsoft 365 environment
• Re-engineer email-driven request workflows within ServiceNow
• Architect and implement integrations between ServiceNow and M365 services (Exchange Online, Outlook, etc.)
• Ensure seamless flow of requests, notifications, and approvals post-migration
• Collaborate with business and technical stakeholders to gather and validate requirements
• Identify risks, dependencies, and ensure mitigation during migration
• Provide best practices for ServiceNow configuration, customization, and integration
• Support testing, validation, and post-migration stabilization
  
  

Required Skills & Experience

• 10 years of experience in Solution Architecture with strong ServiceNow expertise
• Deep understanding of ServiceNow ITSM modules (Incident, Request, Change, etc.)
• Hands-on experience with ServiceNow integrations (REST/SOAP APIs, Email Inbound/Outbound actions)
• Experience working with Microsoft ecosystem (Azure, Microsoft 365, Exchange Online)
• Strong knowledge of email-based workflow automation and ticketing systems
• Proven experience in migration projects (on-prem to cloud environments)
• Ability to translate business requirements into technical solutions
  
  

Adam

Email: Adam@sidramtech.com