What are the responsibilities and job description for the Lead CCAI Expert position at Sidmans?
Role: Lead CCAI Expert
Location: Hartford, CT
Duration: 12 Months Contract
Job Description:
- Lead Google CCAI ExpertRole SummaryWe are seeking a Lead AI / Cloud Expert to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI).
- The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications.
Key Responsibilities:
- Maintain and evolve event-driven contact center services built on CCAI and Google Cloud Platform that process real-time customer interactions and deliver contextual insights, recommendations, or guidance to agent-facing applications during live engagements.
- Design and implement GenAI solution architectures using enterprise-approved LLMs and cloud platforms.
- Define reference architectures for GenAI components (LLMs, vector stores, APIs, orchestration layers)
Required Skills & Experience
- Core Focus (Must-Have)
- Hands-on experience with Google Cloud Platform, especially Contact Center AI (CCAI), Agent Assist, Dialogflow Pub/Sub, Cloud Run, IAM, service accounts.
- Experience building or supporting real-time / streaming systems.
- Strong backend development skills (Python)Docker and cloud-native microservices Generative AI / ML (Required).
- Experience delivering LLM-based solutions in production.
- Familiarity with RAG architectures, vector search, and evaluation.
- Prompt engineering and response quality tuning
- Understanding of responsible AI, privacy, and security considerations
Nice to Have
Telephony or contact-center platforms (SIPREC, Genesys, VoIP)Redis or other low-latency data stores. Kubernetes / HelmAzure services (AKS, Azure OpenAI) in hybrid cloud setups
Observability tools (logging, metrics, tracing)