What are the responsibilities and job description for the Google CCAI Expert position at Sidmans?
Key Responsibilities
- Maintain and evolve event-driven contact center services built on CCAI and Google Cloud Platform that process real-time customer interactions and deliver contextual insights, recommendations, or guidance to agent-facing applications during live engagements.
- Design and implement GenAI solution architectures using enterprise-approved LLMs and cloud platforms
- Define reference architectures for GenAI components (LLMs, vector stores, APIs, orchestration layers)
Required Skills & Experience
- Core Focus (Must-Have)Hands-on experience with Google Cloud Platform, especially Contact Center AI (CCAI), Agent Assist, DialogflowPub/Sub, Cloud Run, IAM, service accounts
- Experience building or supporting real-time / streaming systems
- Strong backend development skills (Python)Docker and cloud-native microservices
- Generative AI / ML (Required)Experience delivering LLM-based solutions in production
- Familiarity with RAG architectures, vector search, and evaluation
- Prompt engineering and response quality tuning
- Understanding of responsible AI, privacy, and security considerations
Salary : $65